Experience

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  Rdv Sportsplex

  • Licensed Real Estate Advisor

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  Foundry

  • United States
  • Advertising Services
  • 700 & Above Employee

  • Customer Success Manager, Sales - North America

    • Jan 2023 - Nov 2023

    • Successfully managed the complete life-cycle of demand generation marketing campaigns through a variety of integrated tools and technologies for a portfolio of 40+ accounts totaling $3.5 mil. in annual revenue.• Served as the primary contact and product expert for Visionayr, a digital lead generation software solution.• Collaborated closely with internal departments including Operations, Content & Design, and Finance to monitor campaign performance and budget to deliver superior data, media, and software products.

  • Sales Account Manager, Sales - Enterprise East

    • Mar 2022 - Jan 2023

    • Worked extensively with Sales team to prospect leads, maintain pipelines, forecast, and create strategies for added growth opportunities and contract renewals.• Built and maintained strong relationships with new and existing clients and agencies with minimum annual contract amounts of $250K per account.• Promptly handled general and specialized client requests such as contract proposals, implementation, payment, reporting, and product-related questions.

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  Macken Staffing and Recruiting Solutions

  • East Longmeadow, Massachusetts, United States

  • Account Manager/Recruiter

    • Feb 2020 - Mar 2022
    • East Longmeadow, Massachusetts, United States

    •Supervised three key company accounts recruiting more than ten permanent and contract staff on a monthly basis.•Leveraged recruitment platforms and techniques such as direct sourcing, social media, networking, and referrals to increase profitability.•Demonstrated recruiting expertise and deliver streamlined support to diverse clients in acquiring top talent.•Commanded successful recruitment efforts across multiple states to qualify and place candidates.

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  Greenough Packaging & Maintenance Supplies, Inc. dba Greeno Supply

  • West Springfield, MA

  • Customer Service & Business Development

    • May 2019 - Jan 2020
    • West Springfield, MA

    •Administered customer ordering processes, and closely monitored selling patterns to forecast inventory needs.•Sourced and priced items through vendors to create quotes for customers.•Initiated sales calls to offer promotions and sell additional products. •Responsible for providing high-quality service; prioritized client requests; resolved account issues in a prompt manner.•Facilitated Accounts Payable and Receivable tasks, including invoicing and collections.•Hosted training opportunities for new employees, and also produced training materials.•Teamed closely with sales, purchasing, and distribution staff members to ensure on-time delivery of products.

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  Wireless Zone LLC

  • Belchertown, MA

  • Store Manager

    • Nov 2018 - Apr 2019
    • Belchertown, MA

    •Assumed responsibility for all store procedures and business operations including inventory and cash management, sales and operational reporting, product merchandising, and marketing efforts. •Addressed customer needs to provide wireless phone, internet, and multimedia solutions.•Trained employees using best practices on selling techniques and strategies to maximize gross profit.•Directed business account functions and presented sales proposals to existing and potential customers.

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  Bank of America

  • Enfield, CT

  • Relationship Banker

    • Sep 2015 - Jun 2018
    • Enfield, CT

    •Fostered and maintained key relationships by discovering the financial needs of customers in order to recommended the best products and services, including deposit accounts, credit cards, CDs, IRAs, and loans.•Recognized partner opportunities and referred clients to the appropriate specialist to increase revenue. •Excelled in engaging and educating customers, highlighting how to complete transactions via self-service options.•Accountable for consistently maintaining a strong lobby presence to greet and direct customers promptly, thereby increasing the overall level of customer satisfaction.•Achieved 131% Digital Sales Revenue for April 2016, and 120% Home Loan Referrals for Q2 2016.

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  Metalmorfis, Inc.

  • East Longmeadow, MA

  • Marketing and Operations Manager

    • Aug 2013 - Sep 2015
    • East Longmeadow, MA

    •Fulfilled a range of key duties, including account management, business networking, promotions, and event planning.•Tasked with preparing project estimates, invoices, and contract proposals for customers.•Composed and distributed marketing letters and advertising literature to both new and existing clients. •Evaluated sales and expense reports to reduce costs, resulting in monthly savings of 15%.

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  Verizon Wireless

  • Chicopee - West Springfield, MA

  • Sales Consultant/Key Holder

    • Aug 2005 - Jul 2013
    • Chicopee - West Springfield, MA

    •Liable for all store opening and closing procedures, including cash management, sales and operational reporting, merchandising, inventory control, and loss prevention. •Facilitated management with team training, coaching, forecasting, and business operations.•Applied system and web-based applications to the processing of transactions and generation of reports. •Originated and presented sales and contract proposals to current and new customers. •Earned third-place ranking among the New England Region for overall operational metrics. •Accomplished a 100% net promoter score several times for customer feedback surveys, and increased small business customer base by 30%.