Experience

• 

  Rosen College of Hospitality, University of Central Florida

  • Orlando, Florida

  • Adjunct Professor

    • Aug 2013 - Present
    • Orlando, Florida

    Adjunct Instructor for courses in Hospitality Financial Accounting, Managerial Accounting, Finance,Timeshare and Lodging Operations.

• 

  St. Regis Hotel

  • ST. REGIS BAHIA BEACH RESORT, Rio Grande, Puerto Rico

  • General Manager

    • Jun 2011 - Apr 2012
    • ST. REGIS BAHIA BEACH RESORT, Rio Grande, Puerto Rico

    Responsible for leading efforts to improve guest service, establish and implement operating policies and procedures, improve morale, and restructure all departments to gain increased productivity for this newly opened 139 room luxury hotel in new Bahia Beach Resort and Residences.Results:• Achieved AAA Five Diamond Rating in less than 2 years from hotel opening• Received numerous awards and reco``gnition including 2011 Trip Advisor Travelers Choice Award Winner • Completed restructure of Rooms Area to include replacing Director of Rooms with Director of Operations, total restructure of Housekeeping Department, and elimination of non-value added positions • Improved overall productivity by over 10% in first 6 months• Improved guest satisfaction scores

• 

  Westin Hotels & Resorts

  • MOANA SURFRIDER HOTEL, A WESTIN RESORT AND SPA , Honolulu, H

  • General Manager

    • 2007 - Jun 2011
    • MOANA SURFRIDER HOTEL, A WESTIN RESORT AND SPA , Honolulu, H

    Led the successful re-branding of the Historic Moana Surfrider from Sheraton to Westin. The re-branding transformation for this 795 room hotel consisted of several major elements to include development of new signature restaurant from concept through renovation and successful opening, constructing and successful opening a 17,000 sq. ft. Spa and fitness center, constructing and opening a Westin Kids Club, renovation of all public areas to include lobby and front desk areas, replacing all guest room amenities, printed material, signage, and all other branded items with Westin Brand items, insuring all employees successfully completed Westin Brand Training.Results:• Increased Revenues over 20%, and increased GOP over 34% from 2007 to 2010• Productivity improvement in excess of 5% in 2010• Associate Satisfaction Score of 90% in 2010, among highest in Hawaii Region• Improved GSI Overall Satisfaction score in 2010 to 8.55• Beachhouse at the Moana named Best Steak House in Honolulu in 2009 and awarded Wine Spectator Award of Excellence in 2009 and 2010• Moana Lani Spa named Best Spa in Oahu and Top 50 by Spa Magazine• Completed total renovation of guest rooms and guest room corridors located in historic wing of hotel (224 rooms)• Completed partial soft good renovation of all other guest rooms• Number one in Star Report Rev Par competitive set• Received the Crystal Award from Apple Vacations signifying the Moana as Best EP Hotel in the World• Named one of the top 20 hotels in Hawaii by Condé Nast Readers Poll• Voted number one Deluxe Hawaii Property by Hawaii Travel Agents

• 

  Walt Disney World Swan and Dolphin

  • United States
  • Hospitality
  • 500 - 600 Employee

  • Complex General Manager

    • 2003 - 2006

    Responsible for leading the operations team for this multi-award-winning, 2,257-room complex with 329,000 square feet of meeting space, 17 restaurants and lounges, and over 1,200 cast members.Results:• Led negotiations, development and opening of two new signature restaurants to include Todd English’s Blue Zoo which was named a Mobil 5 Star Restaurant• Named 2005 and 2006 Central Florida’s “Best Companies To Work For” by Orlando Business Journal• Increased Guest Satisfaction and Employee Satisfaction Scores three consecutive years. Among the highest Employee Satisfaction Scores in North America• Improved Gross Operating over 10% in 2005 and 2006• Reorganized Housekeeping and Facilities Management achieving a 10% reduction in labor costs while improving guest service• Improved guest satisfaction and associate satisfaction scores while at the same time reduced Manager FTE’s by 15%• For the year ending December 31, 2000, complex achieved the highest gross operating profit in its history• Coordinated total guest room renovation initiative from initial stages. Renovation was completed with no displaced revenues• Number 1 in Star Report for Rev Par each year from 2003 to 2006• Increased Leisure mix in 2005 and 2006

  • Complex Hotel Manager

    • 2000 - 2003

    • Led reorganization of front office, security, guest services and front services units to create efficiency and guest service improvements• Led housekeeping union contract negotiation team• Member of three Six Sigma DMAIC teams• Participated in 2000 and 2001 Starwood Partner Summit Customer Events• Responsible for the implementation of Sheraton Service Promise Program• Swan/Dolphin named 2002 Meetings and Conventions Gold Key Elite Award winner (one of five in the world)• Shula’s Restaurant opened in 2000 and voted “Best Steakhouse” and “Overall Best Restaurant” in Central Florida for 2001/2002• Received 2002 Meetings and Conventions Hall of Fame Award• Named one of the Top 25 companies for working families in Central Florida• Named Orlando’s Best Catering Operation, 2001

• 

  Orange Lake Resorts

  • Orlando, Florida Area

  • Vice President of Finance

    • 1999 - 2000
    • Orlando, Florida Area

    Responsible for managing all accounting functions related to marketing, sales and mortgage service areas for 1,350-unit time-share company. Directed all activities in connection with securing wrap-around mortgage loan financing. Streamlined entire sales administration process for $100 million Time-share Company.

• 

  Walt Disney World Swan and Dolphin

  • Orlando, Florida Area

  • Director of Finance

    • 1989 - 1998
    • Orlando, Florida Area

    Responsible for managing all treasury, financial reporting, capital expenditure and information system functions associated with 2,257-room complex with annual revenues exceeding $190 million. Results:• Established pre-opening accounting procedures• Member of Pre-opening Marketing and Sales Advisory Board• Created template outlines for all management, lease and operating contracts• Developed and implemented all accounting policies and procedures• Directed accounting activities for successful complexing of all accounting and information system functions• Successfully implemented activity-based costing into financial reporting system• Swan/Dolphin achieved highest gross operating profits within North America for Sheraton/Westin during the period of 1995 to 1998• Developed new forecasting/budget modules

• 

  RLH Corporation

  • VP Finance

    • Apr 1986 - Apr 1989