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Erica Rizzo
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Bio
Experience
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L'INTERVALLE
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Montreal, Quebec, Canada
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Head of Customer Service
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Aug 2021 - Present
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Montreal, Quebec, Canada
-Respond to, and investigate customer inquiries-Manage and oversee facilitation of returns and exchanges-Manage credit card claims and chargeback cases-Importing and entering data-Administrative office tasks-Manage company-wide internal email communications with 16 brick and mortar store locations-Craft and publish weekly internal newsletter-Writing, editing social media, newsletter and promotional signage text-Fulfiment ofl eCommerce labels-Coordinate marketing-based projects-Scouting and coordinating influencer gifting-Assisting in creation of content (social media and promotional)-Styling and shooting in-house social media photoshoots-Coordinating and facilitating primary interviews for job candidates-Publish job advertisements and manage incoming applications
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Valnet
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Montreal, Quebec, Canada
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Contributing Writer
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May 2018 - Nov 2021
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Montreal, Quebec, Canada
-Brainstorming, writing, editing and proofreading list-based, trend-driven and pop culture-related articles.-Pitching trend-driven and pop culture based ideas for list-formatted articles. Self-determining submission deadlines within 4-7 day turnaround.-Conducted and compiled research for pieces.-Self-edited and proofread articles scheduled for direct publication upon submission.-Managed researching, editing and writing several pieces within common timeframe.
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Education
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2017 - 2021Concordia University
Bachelor of Arts - BA, Journalism
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Industry Focus. “Retail”
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