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Erica De La Cruz

Intro Book
Seasoned executive with 19 years of experience in team management and strategic planning.
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Location
Austin, Texas Metropolitan Area, US
Languages
  • English -
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Bio

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Erica De La Cruz is a seasoned executive with 19 years of experience in managing large teams, developing strategic plans, and implementing business processes in the insurance industry. She holds a Bachelor of Business Administration (BBA) and various certifications from the University of Texas at Austin.

Credentials

  • Strategic Planning and Performance Measures
    The University of Texas at Austin - The LBJ School of Public Affairs
    Apr, 2018
    - Apr, 2026
  • Building the Business Case Certificate
    The Center for Professional Education at The University of Texas at Austin
    Aug, 2016
    - Apr, 2026
  • Business Analysis Essentials Certificate
    The Center for Professional Education at The University of Texas at Austin
    Jul, 2016
    - Apr, 2026
  • Project Management Certificate
    The Center for Professional Education at The University of Texas at Austin
    Sep, 2012
    - Apr, 2026

Experience

  • Texas Division of Workers'​ Compensation
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Deputy Commissioner
      • Oct 2022 - Present

    • Director of Claims & Customer Services
      • Nov 2017 - Sep 2022

      Manages the activities of 110+ managers and staff in 20 field offices across the state. Develops and executes strategic plans to achieve program and agency goals and targets. Plans and implements employee development initiatives including onboarding, training, mentorship, performance management, and employee recognition programs.

    • Assistant Director
      • Apr 2015 - Oct 2017

      Led a training and development team in designing and implementing improved business processes, created leadership and subject matter expert programs, and oversaw 20 field offices and 100+ staff in Texas.

    • Process Development Specialist
      • Oct 2010 - Apr 2015

      Project Management, Business Process Improvement, Process Development

    • Team Lead, Quality Assurance Specialist, Claims Examiner
      • May 2005 - Oct 2010

      Led a team of claims examiners responsible for reviewing and approving state-ordered medical examinations. Performed quality reviews of processed work to ensure compliance with applicable laws, rules, and procedures.

Education

  • Strayer University
    Bachelor of Business Administration (BBA), Project Management
  • Virginia College
    Associate of Science (AS), Paralegal Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Insurance”

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