Experience

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  National Lutheran Communities & Services

  • Concierge

    • Oct 2021 - Present

    Maintain complete knowledge of rules, regulations and policies.Welcome/greet all residents and guests to the property in a professional manner.Resident and guest check in and monitoring.Assist resident with packages, groceries, luggage, and any other assistance as needed.Answer telephone and hand...

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  Social Security Administration

  • Customer Service Representative

    • Nov 2018 - Present
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  University of Maryland, Baltimore (UMB)

  • Baltimore, Maryland Area

  • Payment Processor

    • Oct 2015 - Nov 2018
    • Baltimore, Maryland Area

    • Research patient inquiry to verify correct account for applying payment• Posts insurance and patient payments including contracted and non-contracted insurance carriers• Apply zero payments and denials to all accounts when appropriate• Scan documentation when required• Completes daily reports t...

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  Hilton Garden Inn

  • Baltimore, Maryland Area

  • Night Auditor

    • Feb 2015 - Mar 2018
    • Baltimore, Maryland Area

    • Posts room charges and taxes to guest accounts.• Processes guest charges voucher and credit card vouchers.• Posts guest charge purchase transactions not posted by the front office cashier.• Transfer charges and deposits to master accounts.• Verifies all account postings and balances.• Monitors ...

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  B&O Railroad Museum

  • Baltimore, Maryland Area

  • Visitor Service Supervisor

    • Mar 2007 - Oct 2015
    • Baltimore, Maryland Area

    • Promoted to supervisor March 2009• Assist the Visitor Service Director in many aspects of running the Visitor Service • Train and manage staff of up to 12 employees• Manage admissions and visitor services programs• Assist development department with clerical • Prepare timesheets • Processing mo...

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  Bally Total Fitness

  • Customer Service Rep

    • Jan 2009 - May 2009
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  Staples

  • Baltimore, Maryland Area

  • Customer Service Representative

    • Dec 2003 - Apr 2006
    • Baltimore, Maryland Area

    • Greeted and assisted customers• Answered and transferred phone calls to various departments• Processed store transactions• Processed item returns