Experience

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  LAPP Asia Pacific

  • Singapore
  • Appliances, Electrical, and Electronics Manufacturing
  • 1 - 100 Employee

  • Senior Customer Quality Assurance Engineer

    • Sep 2019 - Oct 2023

    · Managed and handled customer complaints, analysis, and pursued supplier with 8D CAR Report · Collaborated with internal stakeholders to identify potential quality alerts and handle products with serious quality issues (Quality Alert, Recall, Emergency plan) · Obtained a monthly quality report indicators for headquarters in Germany· Prepared quarterly Vendor Quality Performance Assessment report· Communicated test reports analysis, results, Certificate of Compliance, ROHS, and REACH to customers and internal stakeholders· Executed internal audits on the Quality System based on ISO 9001:2015

  • Quality Assurance Engineer

    • Jun 2010 - Sep 2019

    · Responsible for conducting First Article Inspection of cables in accordance with the applicable product testing standards such as IEC, VDE, BS, AS/NZ, and UL/CSA· Oversee Incoming Quality Control (IQC) and Outgoing Quality Control (OQC)· Handled laboratory test equipment used for cable testing· Generate inspection reports, issued Customer Test Certificates and prepared other documentation like Quality Improvement Plan (QIP), Control Plan and FMEAs· Processed non-conforming products to supplier with 8D report· Accountable for QC Laboratory equipment calibration and maintenance schedule of testing equipment

• 

  American Power Conversion by Schneider Electric

  • France
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Electrical Qualifications Engineer

    • Mar 2003 - May 2010

    Performed qualification tests in Uninterruptible Power Supply magnetic and electromechanical parts for alternate sourcing, localisation, value engineering, and cost reduction purposesLed the conduction tests and evaluated product components in accordance with the applicable product safety standards and regulatory agencies (UL for United States, CSA for Canada, and VDE for Europe) for new & second source of electrical and electronic componentsCreated product safety descriptive reports for the applicable agencies (UL, CSA, and VDE)Executed test procedures to qualify electrical and electromechanical components, specifically transformers, inductors, wires, cables, and power cords.Evaluated and prioritised work based on cost savings merit to attain highest possible cost revenue for the companyMonitored product qualification from price negotiation to pilot build and approval until ramp – up ordering.Supported vendor qualifications through technical assessment and on – site engineers’ visit

  • Product (Repair) Technician

    • Mar 2003 - Aug 2004

    Responsible for all aspect of test and repair of an Uninterruptible Power Supply (UPS)· Performed a visual inspection and tests and/or calibrates Printed Circuit Board (PCB) of power protection units· Soldered, rework and repair of PCB’s· Analyzed product failure root cause and generate countermeasure to avoid recurrence· Repaired all failures from test nodes down to component level· Arranged Material Review Board (MRB) every end of shift