Experience

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  Wheelwright Consultants

  • United States
  • Graphic Design
  • 1 - 100 Employee

  • Founder

    • Aug 1995 - Present

    Wheelwright Consultants continues to help service industries improve their performance by providing our clients with our many years of experience as operators, educations, and guests. For about four years now we have also been providing "Expert Witness" consulting in cases where guests have been injured in a club, hotel, or restaurant or where an investment in such a facility has not performed as expected.We have been involved in cases where guests have sustained permanent and significant injuries, and in some cases the guests died as a result of their injuries, allegedly as a result of the negligence on the part of the airline, club, hotel, or restaurant. While some of these businesses have been independent operators, quite a number of have been major international companies or franchises. In a number of cases it was alleged that the individual unit or employee failed to follow industry or corporate standards. In a number of these cases it was our opinion that the old saying, "the chain is only as strong as the weakest link" was proven true, yet again. Better training and more effective supervision as well as proper adherence to standard operating procedures, would in most of the cases we've been involved in, prevented injuries and saved lives. Training is not a one-time activity, it must be ongoing and must address an increasingly broad range of possible activities, including the safety of guests, purveyors, and employees.

  • Expert Witness

    • Mar 2015 - Present

    Provided expert opinions in a number of legal actions related to hospitality industry standards. Situations reviewed included those where guests allegedly sustained injuries as a result of: improper restaurant layouts and table arrangements; excessively hot or improperly served beverages; improperly maintained chairs; unsafe bathrooms; improperly trained staff, improper and unsafe handling of foods.

  • President

    • Aug 1995 - Present

    Wheelwright Consultants provides services that help independent business survive and thrive and compete with chains. We provide:* Design services, such as commercial kitchen design, hospitality interior design, website design, logos and graphic design.* Training for staff such as ServSafe Food Sanitation Certification, Customer Service, Complaint Handling, etc.* Food Safety Consulting and training including HACCP plans and on-going inspection.* Support to those bringing new food products to market including nutrient analysis and label and logo design.* Operational support for hospitality operations such as cost control, menu planning, and marketing.

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  PANTHER RIDGE CONSERVATION CENTER INC

  • Wellington, Florida

  • Board Member

    • Nov 2017 - Dec 2019
    • Wellington, Florida

    Recently appointed to the Board of Directors of this accredited feline sanctuary and captive breeding center. Will be bringing my managerial expertise to the Board and helping to raise funds for soon-to-be-launched breeding program for CHEETAHs - one of the world's most highly endangered species of cats. This program will be run in conjunction with the breeding programs for CLOUDED LEOPARDS - one of the most enigmatic and least studied cat species on the planet as well as the breeding programs for FLORIDA PANTHERS and JAGUARS.

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  University of Massachusetts

  • Lecturer

    • 1986 - 1995

    Taught courses in: Hotel Operations, Energy Management, Food Service Management, and Interior Design in the United States and Switzerland.Came back for another stint at UMASS Isenberg School of Management and taught Personnel Management, Hotel Supervision and Hotel Operations. (2014-2016).

  • Lecturer

    • 1986 - 1995

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  Square One Development, Inc.

  • Vice President and General Manager

    • 1983 - 1985

    Oversaw construction and opening of an historic hotel that was a registered National Historic Landmark.

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  Woodholme Country Club

  • General Manager

    • 1982 - 1984

    General Manager of a large, up-scale private country club. During my tenure there I overhalued the staffing, staff training, and menus resulting in a significant increase in business and reduction in loss.Also oversaw major clubhouse renovations and repairs.

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  Lex Hotels International

  • Food and Beverage Director/Assistant General Manager

    • 1978 - 1982

    Took over a poorly regarded, but high volume, business and built it into an award winning business nationally recognized for food and service quality. Won multiple national awards for promotions and marketing while reducing staff turnover and business profitability.