Experience

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  Porsche Centre North Toronto

  • Canada

  • Service Advisor

    • Oct 2022 - Present
    • Canada

• 

  Mercedes-Benz Toronto Retail Group

  • Midtown

  • Service Advisor

    • Dec 2012 - Oct 2022
    • Midtown

• 

  Volkswagen Villa

  • Thornhill

  • Service Advisor

    • Dec 2008 - Dec 2012
    • Thornhill

    Contributed greatly to major improvement of CSI (bottom 3 to top 3)Demonstrated selling skills and maintained average 2.3hr per ROMaintained above national average for CSI scores consistentlyCompleted Master Service Consultant Certificate Top CSI for duration of employment for dealerParticipated in enormous turn around in overall dealership improvement

• 

  Mazda of Markham

  • Markham

  • Service Advisor

    • Jun 2005 - Nov 2008
    • Markham

    Responsible for opening and closing of service departmentManaged service department in absence of service manager during particular shiftsMaintained effective average of 1.3hrs/RO, in charge of new car internal RO’s Resolved customer concerns in absence of service managerMaintained high CSI survey scoresHosted Customer Car Clinic Programs

• 

  Jaguar Land Rover

  • Thornhill

  • Junior Service Advisor

    • Dec 2003 - Apr 2004
    • Thornhill

    Dealt with high demanding and prestigious customers with focused C.S.IProcess Purchased orders and paid sublets to car rentals with ADPDispatched work to skilled techniciansUsed Jaguar/Land rover warranty time system for claims

• 

  Canadian Tire

  • Cedabrae Location

  • Automotive Service Advisor

    • May 2003 - Dec 2003
    • Cedabrae Location

    Completed R.I.V inspections and D.O.T. Forms for cross border vehicle entriesExplained pro-rated warranties and drive clean procedures for customersPerformed diagnostics for batteries, alternators and startersAcquired long-term relationships with certain clientele

• 

  Taipan Tours

  • Toronto, Canada Area

  • Tour Guide

    • Feb 1999 - May 2003
    • Toronto, Canada Area

    Hosted Casino Trip tours to Rama and various one-day toursOrganize bus departures and arrivals for approximately 800 patrons per day Interact with various customers daily and provide impeccable customer service Organized Dispatching of 15-20 buses during live concerts