Experience

• 

  Foreman Wolf

  • Baltimore, Maryland Area

  • Manager of Valet Operations

    • Nov 2016 - Present
    • Baltimore, Maryland Area

    Responsible for-*Working with staff to develop propriertary interest in Foreman Wolf*Payroll processing*Maintain frequent communication with private dining managers to ensure individual group expectations are met*Hiring and training staff*Scheduling employees appropriately for 3 downtown properties*Disciplining staff as needed

• 

  Community College of Baltimore County

  • United States
  • Higher Education
  • 700 & Above Employee

  • Academic Counselor/Project Spark

    • Mar 2014 - Aug 2020

    *Perform program intake consultations*Recommend course transfer patterns*Maintain frequent contact with program participants and make referrals to on-campus resources to ensure academic success*Update student files in Banner and Blumen databases*Use ARTSYS to ensure classes meet transfer requirements*Manage program social media accounts which include Facebook and Twitter*Serve as student life advisor for Project SPARK Success Team. Help organize and facilitate events every semester*Provide academic coaching *Supervise campus visits as needed*Build program evaluations with Survey Monkey and analyze results*Manage Remind messaging service*Manage program social media accounts (Twitter and Facebook)*Update program web page with SiteCore*Update and Manage programs Blackboard page*Conduct mock interviews with students

  • Site Administrator, Life Enrichment

    • Jan 2012 - Dec 2016

    Serve as a liaison for students and instructors at CCBC satellite locationsEnsure the use of satellite facilities limits CCBC's liabilities without compromising the student and instructor experienceManage appropriate paperwork for staff, instructors and students when necessaryOpen and close facility, work with AP to ensure space is available for classes, set up and break down of class rooms, act as a liasion between students and instructors, allocate appropriate space for classes, marketing, other administrative tasksSupervise one on site administrative assistant

  • Assistant Camp Coordinator, Summer Learning Adventures Camp

    • Jun 2013 - Aug 2015

    Assist camp coordinator in the day to day activities of the camp, ensure camp staff adheres to policies set forth to limit liabilities, monitor and supervise camp counselor staff, evaluate camp counselor staff, adjust counselor scheduling to meet changes in camper volume

  • Tutor

    • Sep 2010 - Feb 2014

    Tutoring students in a variety of Math and Liberal Arts Courses. Engage in critical thinking exercises with students.Professional Development:CETL Workshop-From the Student Perspective: The College Fear Factor-Attended May 3rd, 2013Difference Learning and Teaching-Attended May 22, 2013Communication in the Globalized Class-Attended May 22, 2013A Collaborative Approach to Teaching-Jan. 15th, 2014Autism: It Takes A Community-Jan. 15th, 2014Social Media as a Communication Tool-May 21st, 2014Empowering Student Success-September 19th, 2014Google Drive-October 21, 2014Global Education Symposium-May 15th, 2015

  • Proctor

    • Sep 2008 - Sep 2010

    Was responsible for the facilitation of placement, external and instructional exams Adhered to academic integrity standards set by instructors on a case by case basisActed as a liaison between instructors and students needing to be testedAssisted in the training of new employeesUse assistive technology to administer a variety of exams

• 

  United Rentals

  • United States
  • Construction
  • 700 & Above Employee

  • Field Service Manager

    • Apr 2004 - Nov 2007

    Payroll: ensured accuracy of payroll time submitted vs. time entered into payroll systemWarranty: identified equipment eligible for warranty repair and assisted in collection of warranty parts and work orders Responsible for ensuring monthly service revenue goals are achieved through customer invoicingResponsible for dispatching mechanics to appropriate jobs throughout Maryland

  • Service Manager

    • Apr 2003 - Nov 2007

    • Payroll: ensured accuracy of payroll time submitted vs. time entered into payroll system• Warranty: identified equipment eligible for warranty repair and assisted in collection of warranty parts and work orders • Responsible for ensuring monthly service revenue goals are achieved through customer invoicing• Responsible for dispatching mechanics to appropriate jobs throughout Maryland

• 

  Hertz

  • United States
  • Travel Arrangements
  • 700 & Above Employee

  • Station Manager

    • Sep 2001 - May 2002

    had to meet and strive to exceed revenue management goals through monthly employee incentive programsPayroll: generated purchase orders, ordered supplies, calculated and entered time cards into the computer system and handled cash transactionsSafety coordinator: organized and conducted safety meetings, addressed safety concerns and performed safety inspectionsVisited agency locations to conduct Hertz computer and revenue management trainingManaged and disciplined a staff of 10 employeesAddressed customer service issues and complaints

  • Station Manager

    • Sep 2000 - Apr 2002

    • Revenue manager: had to meet and strive to exceed revenue management goals through monthly employee incentive programs• Payroll: generated purchase orders, ordered supplies, calculated and entered time cards into the computer system and handled cash transactions• Safety coordinator: organized and conducted safety meetings, addressed safety concerns and performed safety inspections• Visited agency locations to conduct Hertz computer and revenue management training• Managed and disciplined a staff of 10 employees• Addressed customer service issues and complaints• Instant return manager: developed employee contests to meet revenue management goals, trained new staff and consistently met instant return company standards• Earned a perfect score on a corporate sponsored test audit• Operations manager: supervised 25 employees and performed daily car inventories• Gold & Counter manager: prepared and printed daily account reports to ensure that Gold customers received optimum service. Also responsible for daily bank deposits in amounts of up to $4,000

  • Instant return manager

    • Sep 2000 - Sep 2001

    developed employee contests to meet revenue management goals, trained new staff and consistently met instant return company standardsEarned a perfect score on a corporate sponsored test audit

  • Operations manager

    • Sep 1999 - Sep 2001

    supervised 25 employees and performed daily car inventoriesGold & Counter manager: prepared and printed daily account reports to ensure that Gold customers received optimum service. Also responsible for daily bank deposits in amounts of up to $4,000

• 

  Hertz Rent-A

  • Station Manager

    • Sep 2001 - Mar 2002

• 

  Hertz Rent-A-Car

  • Station Manager

    • Sep 1999 - Sep 2001