Experience

• 

  Attain Partners

  • Senior Associate

    • Nov 2022 - Present
• 

  Robots and Pencils

  • Senior Client Strategy Analyst

    • Apr 2021 - Aug 2022
• 

  University of Maryland University College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Senior Business Analyst

    • Sep 2014 - Apr 2021

    • Lead requirements elicitation, prioritization and documentation fromstakeholders using various methods, such as user stories, interviews, document analysis, requirements workshops, story boards, wire frames, brainstorming sessions, surveys, site visits, business process descriptions, use cases, scenarios. Validate with stakeholders to ensure that requirements are written clearly and with enough detail to be both implementable by development and testable by quality assurance.• Serve as a business liaison to communicate requirements to the development team and facilitate detailed requirement gathering with stakeholders during development lifecycle. Work with product owners to make necessary, just-in-time decisions around product implementation and priorities.• Assist project management in release planning to ensure that stakeholder vision and priority is represented. Facilitate requirement traceability, categorization and management. Assist in planning and scoping inter-related projects for enterprise level initiatives.• Work as a liaison among product owners in order to understand the structure, policies, data and operations of the organization. Responsible for maintaining a deep awareness of how the business operation works and helping the stakeholders identify problems early to generate creative solutions and ideas. • Establish Business Analysis as a practice; develop best practice guide and templates to set a Solutions Design Standard. Provide technology insight or process consulting services to UMUC line of business. Perform business analyst lead tasks by mentoring other analysts and mapping out best practices, templates and training avenues for them.

  • Systems Analyst/Trainer

    • Oct 2010 - Sep 2014

    Tasked with developing and delivering training programs for our Customer Relationship Management (CRM) programs to users worldwide. At this time we are working on 3 different systems, GoldMine, SalesForce, and a web based CRM developed for UMUC for use in our Europe and Asia divisions.Serve as user liaison in issues related to CRM operations and inquiries.

  • New Student Advisor

    • Feb 2007 - Oct 2010