Experience

• 

  A&B Courier Service Ltd.

  • Canada
  • Truck Transportation
  • 1 - 100 Employee

  • Client Relations Manager

    • Dec 2016 - Present

  • IT Department - Machine Learning & Intelligent Dispatch

    • Jan 2018 - Present

    Developing solutions for A&B that involve the advanced micro activity tracking of drivers, geo spatial data crunching, intelligent dispatching development and machine learning development via big data crunches of inhouse data.

  • Sales Manager

    • Feb 2015 - Jan 2018

  • Inside Sales

    • Nov 2009 - Jan 2018

    Achieve monthly and annual sales objectives by conducting sales prospecting calls and telephone meetings with existing customers.Respond to sales inquiry needs.Develop relationships with the Clients to retain the revenue with existing accounts and prospect for new revenue.Review monthly reporting to ensure action plans are established to be proactive with the renewal process.Tender Preparation working with General Manager to ensure pricing and service information is acquired and submitted prior to the contract due date.Achieve a minimum 99% customer retention level.Achieve 100% customer statisfaction with every transaction.Establish and build relationships at all levels within the organization.Present current accounts with additional service solutions that address their specific needs.Explore the opportunity to become the sole source service provider by aligning customer growth plans and delivering a level of service excellence.Report, record and communicate market developments/trends to assist with establishing sales and marketing strategies.Complete month end reporting and participate in monthly account reviews and sales meetings.

• 

  Tru-Delivery

  • Barrie, Ontario

  • Partner

    • Oct 2006 - Nov 2009
    • Barrie, Ontario

    As a small business owner, my primary tasks were managing the day to day operations of a Just-in-Time (JIT) perishables delivery service.Maintained a fleet of 8-14 drivers, providing delivery between 10am and 2am, 7 days per week. The Company's primary focus was providing contract food delivery services to restaurants within the Barrie, Ontario Area. We provided service to over 30 restaurants daily, transporting in excess of 200 orders per day. Performance metrics were constantly met, with Order Time to Delivery in less than 35 minutes this includes the restaurants individual food preparation time.All product was transported in temperature control containers, either to maintain heat or maintain coldness.Tru-Delivery provided over 100,000 residents the ability to receive perishable items from any restaurant, regardless of whether the chain offered delivery or just take out. We acted as a extension or cost effective alternative to restaurants maintaining part time staff, or those larger chains with a fleet of drivers to satisfy customer demand.Company was successfully sold and acquired by third party in November 2009.

• 

  ProMobility Inc.

  • Markham, Ontario

  • Information Technology / Systems

    • 1997 - 1999
    • Markham, Ontario

• 

  Aratek

  • Toronto, Ontario

  • IT Consultant

    • Jan 1995 - Oct 1998
    • Toronto, Ontario

• 

  Surfen Inc.

  • IT Analyst

    • Jun 1995 - Jan 1997

• 

  Faward Holdings

  • Senior IT Consultant

    • 1996 - 1997