Experience

• 

  First Group

  • Southwest US (Phoenix, Las Vegas, Los Angeles and San Diego)

  • Region Vice President

    • Apr 2008 - Jun 2015
    • Southwest US (Phoenix, Las Vegas, Los Angeles and San Diego)

    • Managed fixed-route & paratransit contracts; contracts generated $200+ million annual revenue.• Ensured management services were provided according to contract, local governing board policies, as well as maintaining product quality and satisfaction, resulting in over 80% contract retainage rate.• Audited and corrected operational issues and built strong transportation practices for locations throughout the region resulting in no early terminations of contracts or cure notices.• Provided regional support to all contracted operations relative to operational issues in fixed route, paratransit, rental car shuttle and other passenger transport including airline passenger, employee shuttle and college student bus services• Areas of expertise include recruitment, hiring, training, management training, run cutting, labor relations, risk management, and passenger relations training.• Managed start-up activities for new locations with 100% starting on time

• 

  DFW International Airport

  • Dallas, TX

  • Assistant Vice President

    • Aug 2001 - Aug 2006
    • Dallas, TX

    Served as project lead responsible for procurement and installation of airport-wide automated parking system. Developed business plan for inter-terminal busing operation. Coordinated the solicitation of vehicles and third party contractor for "Terminal Link" which began operation in Nov. 2003. Developed business plan for employee transportation that replaced the DFW AirTran; coordinated the solicitation process of third party contractor. Directed implementation of "Toll Tag" working with NTTA, TransCore and multiple internal departments. Responsible for expense budget of over $30 million and annual revenues of over $88 million.

• 

  First Transit

  • Cincinnati, OH; Greensboro, NC; Atlanta, GA; Dallas, TX

  • Risk Management Consultant and General Manager

    • Feb 1990 - Aug 2001
    • Cincinnati, OH; Greensboro, NC; Atlanta, GA; Dallas, TX

    Risk mgt consultant - performed safety/risk audits of Ryder/ATE owned and/or operated transit systems; Served as GM at three ATE/First locations - Greensboro, Cobb County (Atlanta), and Dallas, TX. Managed operating budgets of $5M to $35M overseeing unionized workforce at both Cobb County and Dallas operations.

• 

  Hillsborough Area Regional Transit Authority (HART)

  • Tampa, Fl

  • Risk Manager

    • Feb 1984 - Feb 1990
    • Tampa, Fl

    Administered self-insurance programs and developed procedures for civil litigation, workers compensation claims, safety awards, hurricane evacuation, substance abuse awareness, and bomb threat procedures. Created a qualified trainers program which improved success rate of new hires completing training by over 50% and reduced turnover by 15%

• 

  Walt Disney World

  • Orlando, Florida Area

  • Operations Supervisor

    • Nov 1971 - Feb 1984
    • Orlando, Florida Area

    Supervised parking, monorail and bus operations.