Experience

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  LevelUp

  • United States
  • Food & Beverages
  • 1 - 100 Employee

  • Enterprise Merchant Specialist

    • Oct 2020 - Present

    • Active identification of and outreach to small medium businesses (SMBs) experiencing hardware issues• Resolved escalations regarding SMBs not transacting and terminations• Created and analyzed Salesforce reports to identify merchant needs and improve product and services provided to valued merchants• Ensured all troubleshooting and merchant retention resources are up to date and available for team

  • Enterprise Support Specialist

    • Jan 2018 - Oct 2020

    • Collaborate to identify and implement solutions to technical requests from users and merchants.• Maintain up-to-date and comprehensive knowledge of the product• Role in LevelUp/Grubhub Partnerships support team technical error and user requests through branded channels (Yelp and Playfull), ensuring a seamless experience for users and merchants.

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  General Assembly

  • Software Engineer Immersive

    • Feb 2020 - Aug 2020

    • Build working applications with various programs such as Javascript, React, HTML/CSS, etc.• Excellent written and verbal communication skills• Highly adaptable, flexible professional who embraces teamwork, but also enjoys working independently.• Collaborated with a team to build an application using MongoDB, React, and Javascript.

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  Harvard University

  • Greater Boston Area

  • Driver

    • Sep 2015 - Jan 2018
    • Greater Boston Area

    • Coordinate work logistics and maintain organized workspace.• Provide outstanding customer service to faculty, staff, and students across the University.