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Ercan Dik profile image

Ercan Dik

Yönetici Ortak at Qoolize LLC
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Ercan Dik, a seasoned professional with 3 years of experience in management, 1 year in operations, and 4 years in network operations, holds an MBA from Maltepe Üniversitesi and a High School Diploma from Handan Hayrettin Yelkikanat.
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Location
Istanbul, Türkiye, TR
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Ercan Dik, seasoned executive with a strong background in telecommunications and operations management, currently serves as the Director of Operations at Qoolize LLC. With over three years of experience in managing customer relationships and complaints, he has established a reputation for delivering exceptional results. Prior to this role, Dik held leadership positions at Sigma Telecom LLC, including Director of Operation Support & Academy, and Network Operations Center Manager, where he oversaw network operations and provided technical expertise. Throughout his career, Dik has demonstrated expertise in managing complex operations, leading teams, and driving business growth. His educational background includes a Master of Business Administration (MBA) from Maltepe Üniversitesi and a Business degree from Anadolu University. Dik is also proficient in Computer Technology and Programming, having completed an Associate's degree from İstanbul Aydın Universitesi. Dik's extensive experience and educational background have equipped him with the skills and knowledge necessary to drive success in various industries.

Experience

  • Qoolize LLC
    • Yönetici Ortak
      • Apr 2021 - Present

  • Monfast
    • İstanbul, Türkiye
    • Customer Relationship & Complaints Department Manager
      • Jan 2021 - Apr 2021
      • İstanbul, Türkiye

  • Sigma Telecom LLC
    • Türkiye
    • Telecommunications
    • 1 - 100 Employee
    • Director of Operation Support & Academy
      • Aug 2020 - Jan 2021

    • Network Operations Center Manager
      • Oct 2018 - Jul 2020

  • Sigma Telecom LLC
    • Türkiye
    • Telecommunications
    • 1 - 100 Employee
    • Network Operations Center Manager
      • Mar 2015 - Oct 2015

    • Network Operations Center Specialist
      • Oct 2014 - Feb 2015

  • Orbitel telecommunication
    • Ataşehir, İstanbul, Türkiye
    • Radio Frequency Technician
      • Mar 2011 - Jun 2011
      • Ataşehir, İstanbul, Türkiye

Education

  • 2016 - 2019
    Maltepe Üniversitesi
    Master of Business Administration - MBA
  • 2010 - 2013
    Eskisehir University
    Business
  • 2007 - 2009
    İstanbul Aydın Universitesi
    Associate's degree, Computer Technology and Programming
  • 2003 - 2007
    Handan Hayrettin Yelkikanat
    High School Diploma, Computer Technology and Programming

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Industry Focus. “Telecommunications”

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