Experience

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  Benin Electricity Distribution Company

  • Benin City, Edo State, Nigeria

  • Head (IT Support)

    • Nov 2022 - Present
    • Benin City, Edo State, Nigeria

    * Offer daily operations and systems support to personnel* Setting up of computer LAN for a new outlet while providing a solution to I.T matters concurrently* Verify functionality of hardware and software components* Conduct consistent network backup operations* Installing and configuring compute...

• 

  Port Harcourt Electricity Distribution Plc

  • Nigeria
  • Appliances, Electrical, and Electronics Manufacturing
  • 300 - 400 Employee

  • Team Lead (Application Support & Service Management)

    • Mar 2022 - Jul 2023

    • Oversee and guide all activities of the service team• Monitors department issues and users’ complaints• Maintain customer relationship• Escalations/Resolution of users’ complaints on the service desk• Update documentation as changes occurred while keeping stakeholders informed throughout the project lifecycle.• Performs UAT and functionality tests on software releases for alignment with goals for efficiency and performance.• Provide training to end-users on new and updated systems and software.

  • Team Lead (Infrastructure & Security)

    • Jul 2021 - Jun 2022

    1. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.2. Troubleshooting, diagnosing, and resolving hardware, software and other network and system challenges.3. Replacing faulty network and hardware components when required.4. Provide 1st level of support for end users according to defined SLAs5. Provisioning and assignments of users’ mac addresses on the router for access to internet in HQ & Zones.6. Provides specific detailed information for hardware and software selection.7. Conferring with network users about solving existing system problems.8. Monitor network performance and troubleshoot problem areas as needed9. Ensure network connectivity of all servers, workstations, telephony equipment and other network appliances.10. Managing PHED IT Assets11. Proactively ensuring the highest level of systems and infrastructure availability

  • Hardware and Network Engineer

    • Dec 2007 - Jun 2022

    Hardware and network support

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  Port Harcourt Electricity Distribution Company

  • 1, Moscow Road, Port Harcourt

  • System Analyst (Hardware & Network Support)

    • Mar 2006 - Jun 2022
    • 1, Moscow Road, Port Harcourt

    • Maintenance of PHED data centre.• Maintenance of PHED network infrastructure (network, storage and servers)• Troubleshooting hardware and softwares issues.• Software installations. • WAN integration.• LAN integration.• Server Administration.• Installation, configuration and maintenance of PHED ...