Experience

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  ProCredit Bank BiH

  • Bosnia and Herzegovina
  • Banking
  • 100 - 200 Employee

  • Head of Private Clients Relationships Department

    • Feb 2024 - Present

    Leading and motivating a team of professionals in the retail sales;Managing the efficiency and customer service standards of the retail branch network;Developing and executing sales strategies for private individual clients and promoting various financial products and services;Developing and implementing strategic plans for the department focused on PI client relationships, aligning with the institution's overall goals;Embracing and implementing technological advancements in retail banking, including online and mobile banking solutions, in collaboration with other departments to improve customer convenience and operational efficiency;Providing training and development opportunities to retail banking staff to enhance their skills and knowledge, ensuring their readiness to meet customer needs.

  • Head of Retail Department

    • Nov 2019 - Feb 2024

    Leding and motivating a team of professionals, fostering a collaborative and innovative work culture.Providing strategic guidance to the team, aligning departmental goals with the overall objectives of the bank.Developing a comprehensive market analysis, identifying key trends and opportunities to enhance the bank's competitive positioning.Ensuring compliance with local regulations and implementing decisions from Banking Agencies, maintaining a robust risk management framework.Preparing and presenting regular reports to the Bank's Management Board and Supervisory Board, providing insights into key performance indicators, market trends, and strategic initiatives related to retail business development.Establishing and maintaining effective internal controls to mitigate operational risks and enhance regulatory compliance

  • Business Client Adviser

    • Feb 2017 - Nov 2019

    Offering strategic financial guidance to business clients;Responsible for acquisition of new clients and providing end-to-end support throughout the loan process—from the initial meeting and account opening to loan closure, ensuring an exemplary client experience at every stage;Conducting meticulous financial analyses within CRM systems, I assess both qualitative and quantitative aspects, including sustainability, liquidity, development trends, seasonality, competitiveness, economic sector risk, among other critical factors;Provided exceptional customer care services by addressing inquiries, resolving issues, and ensuring overall customer satisfaction;Managing customer interactions through various channels, including in-person, phone, email, and online support;Demonstrated effective communication and interpersonal skills to build positive relationships with clients.

• 

  The Global Fund to Fight AIDS, Tuberculosis and...

  • Banja Luka

  • Secretary General

    • Apr 2014 - Jul 2016
    • Banja Luka

    Chief Administrative Officer and Secretary General of the Country Coordinating Mechanism (CCM) for HIV/AIDS and Tuberculosis in Bosnia and Herzegovina, established by The Global Fund.Managing and overseeing project activities, ensuring effective implementation and adherence to established timelin...

• 

  ICEI - Istituto Cooperazione Economica Internazionale

  • Italy
  • Non-profit Organizations
  • 100 - 200 Employee

  • Secretary and PR Manager

    • May 2011 - May 2013

    Managing public relations, fostering positive relationships with stakeholders and maintaining a favorable public image;Maintain up-to-date contact information for effective communication with internal and external parties;Ensuring organizational activities align with established objectives and goals;Establishing the organizational and methodological framework for component project activities;Navigating monitoring and evaluation processes, ensuring adherence to set standards and guidelines;Preparing and submit detailed reports to donors, the press, and the public to showcase project progress and achievements;

  • Assistant Office Manager

    • Apr 2010 - May 2011

    Organizing and scheduling meetings and appointments, Producing and distributing correspondence memos, letters, faxes and forms, Assisting in the preparation of regularly scheduled reports, Submitting and reconcile expense reports, Submitting and reconcile expense reports.