Experience

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  Texas Department of Information Resources

  • United States
  • Government Administration
  • 200 - 300 Employee

  • Chief Experience Officer

    • Sep 2023 - Present

  • Director Of Program Development

    • Aug 2019 - Sep 2023

    - Coordinates and promotes DIR program outreach and development activities with a holistic, unified and consistent branding and message.- Establishes the strategic and tactical direction of the divisional customer outreach functions and works to ensure that goals are established and implemented.- Develops and implements growth strategies for current programs- Identifies new market segments and develops strategies that increase customers in current programs- Manages DIR’s digital presence, campaigns, and events, including the design and content of DIR’s website. - Leads the team to evaluate segment trends and work with agency departments to coordinate market segment outreach activities.

  • Director of Technology Planning, Policy, and Governance

    • Jun 2017 - Aug 2019

    Set strategic goals and direction for technology in state government• Identify challenges and risks for stakeholder agencies and make recommendations to the Texas legislature for improvement for technology statewide.• Oversee statewide project management framework for technology projects over $1 million• Direct Electronic Information Resources Accessibility program ensuring access to technology for all individuals• Ensures statewide technology manager compliance for continuing education• Conduct and evaluate research and analysis on complex issues, legislation andpolicies.• Draft, edit, and oversee preparation and publication of reports submitted to Texas leadership• Engage with stakeholders to gather feedback and input on legislatively mandated reports and governance processes.

  • Program Specialist III (Policy Analyst)

    • Jan 2013 - Jun 2017

    -Researches, monitors, analyzes, and reports on current and proposed national and international technology and information standards; state and federal legislative policy issues; and new technologies and services for potential use in state government.-Performs an array of technical, research, planning, policy, program assessment, and administrative activities related to project assignments.-Performs comprehensive reviews of literature, statutes, rules, and/or policies and prepares administrative reports, studies, and specialized research project deliverables.- Prepares and edits reports, evaluations, and policy documents.- Assists in managing internal projects and timelines utilizing standardized project management methodologies, tools, and techniques – including the ability to effectively communicate and coordinate with applicable stakeholders.-Serves as the team lead for the State Strategic Plan for Information Resources and Biennial Performance Report (available at dir.texas.gov)

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  Texas Senate Research Center, State Senate of Texas

  • Austin, Texas

  • Research Associate

    • Apr 2008 - Dec 2012
    • Austin, Texas

    - Provided objective research and detailed information to the Texas Senate and Office of the Lieutenant Governor.- Analyzed different versions of legislation, including introduced, substituted, amended, and enrolled bills for public distribution.- Attended Texas Senate and Joint Senate and House of Representative committee hearings and summarize invited and public testimony for Senate Research Center publications.- Conducted legislative histories and analysis of specific provisions of the Texas Constitution and Texas Statutes.- Anticipated and analyzed important issues that the legislature will face in the upcoming session. - Summarized legislation passed by Senate committees upon the completion of each session.- Contacted state and national agencies to gather information relating to confidential research queries from state senators.- Provided necessary support to Senate Research Center staff during the legislative interim and exercised schedule flexibility during the 81st Legislature, Regular Session, 2009, and the 82nd Legislature, Regular and First Called Session, 2011. - Maintained a general understanding of topics discussed by every Senate committee and specialize in topics relating to business and commerce, economic development, and international relations and trade.

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  El Paso Independent School District

  • El Paso, Texas Area

  • Substitute Teacher and District Program Tester

    • Jul 2007 - Apr 2008
    • El Paso, Texas Area

    Charged with teaching subjects for K-12th grades; Administered tests to students for admission to the Gifted and Talented program; Conducted district-wide high school course credit tests for students of various levels; Responsible for the integrity and confidentiality of test information.

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  Department of History, The University of Texas at El Paso

  • El Paso, Texas Area

  • Teaching Assistant

    • Aug 2004 - May 2006
    • El Paso, Texas Area

    Mentored and tutored classes of 250 students in the United States History survey; Assisted professors with the development of curriculum and class activities for four semesters; Determined and inputted grades in the university system, using spreadsheets and other databases; Entrusted with lectures and classroom conversations every semester.

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  City of El Paso, Parks and Recreation, Aquatics

  • El Paso, Texas Area

  • Coordinator, Second Responder

    • Feb 2003 - Feb 2006
    • El Paso, Texas Area

    Organized, supervised and promoted 36 Learn To Swim Classes for three-month summer sessions and year-round classes; Trained instructors and taught swim classes for babies, children and adults, adapting each class to their specific levels; Accurately handled large quantity monetary transactions and paperwork for shift and end of day reports; Commended as an excellent employee by the City of El Paso with customer relations and marketing for the facility.