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Bio

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Emrah Turan is a seasoned technical professional with extensive experience in customer service, technical support, and automotive technology. He has worked as a Project Assistant, Helpdesk Specialist, Moderator, Technical Helpdesk Senior Associate, Sergeant, Lifeguard, Trainee, Salesman, and has completed his education in the Department of Automotive and Ship Machinery.

Experience

    • Project Assistant
      • Mar 2018 - Present
      • Samsun, Turkey

      Track and Trace Project Assistant

    • Helpdesk Specialist
      • Sep 2016 - Mar 2018
      • Samsun, Türkiye

      Supporting end users as outsource IT Helpdesk Specialist for British American Tobacco.

  • Plarium
    • Freelance
    • Moderator
      • Jun 2016 - Aug 2016
      • Freelance

      Resolve customer complaints and concerns with strong verbal and negotiation skills.

  • Atos Türkiye
    • İstanbul, Türkiye
    • Helpdesk Specialist
      • Jul 2015 - Aug 2016
      • İstanbul, Türkiye

      Responsible for taking and logging incoming calls. Providing efficient customer support for all 1st line issues relating to Servers, Desktops, Laptops, Printers and peripherals. Supporting over 600 users as outsource IT technical support for Johnson & Johnson Company.Duties: Providing 1st li...

  • Xerox
    • İstanbul, Türkiye
    • Technical Helpdesk Senior Associate
      • Mar 2015 - Jun 2015
      • İstanbul, Türkiye

      Responsible for taking and logging incoming calls. Providing efficient customer support for all 1st line issues relating to Servers, Desktops, Laptops, Printers and peripherals. Supporting over 600 users as outsource IT technical support for Johnson & Johnson Company.

  • TSK (Türk Silahlı Kuvvetleri)
    • Department of Maintenance Command
    • Sergeant
      • Mar 2014 - Sep 2014
      • Department of Maintenance Command

      compulsory military service

  • Wilderness At The Smokies Resort
    • Amerika Birleşik Devletleri
    • Lifeguard
      • Jul 2013 - Oct 2013
      • Amerika Birleşik Devletleri

      Rescue and first aid

    • Trainee
      • Jul 2012 - Sep 2012
      • Ankara, Türkiye

      customer service

    • Salesman
      • Jun 2000 - Sep 2006
      • Samsun, Türkiye

      wholesale and retail sale of staple food products

    • Trainee
      • Feb 2003 - Jun 2003
      • Samsun, Türkiye
    • Trainee
      • Oct 2002 - Feb 2003
      • Samsun, Türkiye

Education

  • 2006 - 2013
    Gazi Üniversitesi
  • 1999 - 2003
    Samsun Merkez Anadolu Meslek Lisesi

Suggested Services

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Industry Focus. “Tobacco Manufacturing”

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