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Emrah Turan profile image

Emrah Turan

Project Assistant at British American Tobacco
Intro Book
Technical professional with expertise in automotive technology and customer service.
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Location
Samsun, Türkiye, TR
Languages
  • Türkçe Native or bilingual proficiency
  • İngilizce Professional working proficiency
  • Almanca Elementary proficiency
Skills
  • Technical Teacher
  • Help Desk Support
  • Customer Service
  • Technical Support
  • Customer Satisfaction
  • Show all
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Bio

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Emrah Turan is a seasoned technical professional with extensive experience in customer service, technical support, and automotive technology. He has worked as a Project Assistant, Helpdesk Specialist, Moderator, Technical Helpdesk Senior Associate, Sergeant, Lifeguard, Trainee, Salesman, and has completed his education in the Department of Automotive and Ship Machinery.

Experience

  • British American Tobacco
    • Samsun, Turkey
    • Project Assistant
      • Mar 2018 - Present
      • Samsun, Turkey

      Track and Trace Project Assistant

  • NGN Bilgi ve İletişim Hizmetleri
    • Samsun, Türkiye
    • Helpdesk Specialist
      • Sep 2016 - Mar 2018
      • Samsun, Türkiye

      Supporting end users as outsource IT Helpdesk Specialist for British American Tobacco.

  • Plarium
    • Freelance
    • Moderator
      • Jun 2016 - Aug 2016
      • Freelance

      Resolve customer complaints and concerns with strong verbal and negotiation skills.

  • Atos Türkiye
    • İstanbul, Türkiye
    • Helpdesk Specialist
      • Jul 2015 - Aug 2016
      • İstanbul, Türkiye

      Responsible for taking and logging incoming calls. Providing efficient customer support for all 1st line issues relating to Servers, Desktops, Laptops, Printers and peripherals. Supporting over 600 users as outsource IT technical support for Johnson & Johnson Company.Duties: Providing 1st li...

  • Xerox
    • İstanbul, Türkiye
    • Technical Helpdesk Senior Associate
      • Mar 2015 - Jun 2015
      • İstanbul, Türkiye

      Responsible for taking and logging incoming calls. Providing efficient customer support for all 1st line issues relating to Servers, Desktops, Laptops, Printers and peripherals. Supporting over 600 users as outsource IT technical support for Johnson & Johnson Company.

  • TSK (Türk Silahlı Kuvvetleri)
    • Department of Maintenance Command
    • Sergeant
      • Mar 2014 - Sep 2014
      • Department of Maintenance Command

      compulsory military service

  • Wilderness At The Smokies Resort
    • Amerika Birleşik Devletleri
    • Lifeguard
      • Jul 2013 - Oct 2013
      • Amerika Birleşik Devletleri

      Rescue and first aid

  • Neziroglu Motorlu Araclar
    • Ankara, Türkiye
    • Trainee
      • Jul 2012 - Sep 2012
      • Ankara, Türkiye

      customer service

  • Self Employed, Staple Food Sector
    • Samsun, Türkiye
    • Salesman
      • Jun 2000 - Sep 2006
      • Samsun, Türkiye

      wholesale and retail sale of staple food products

  • Peugeot and Citroën Special Service
    • Samsun, Türkiye
    • Trainee
      • Feb 2003 - Jun 2003
      • Samsun, Türkiye
  • Uğur Makine Komatsu Authorized Regional Service
    • Samsun, Türkiye
    • Trainee
      • Oct 2002 - Feb 2003
      • Samsun, Türkiye

Education

  • 2006 - 2013
    Gazi Üniversitesi
  • 1999 - 2003
    Samsun Merkez Anadolu Meslek Lisesi

Suggested Services

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Industry Focus. “Tobacco Manufacturing”

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