Experience

• 

  Pepette

  • Ville de Paris, Île-de-France, France

  • Customer Success Manager

    • Mar 2022 - Sep 2022
    • Ville de Paris, Île-de-France, France

    - Réponse aux demandes des clients et prospects sur l’ensemble des canaux de contact- Organisation et structuration du pôle clients- Recrutement de deux personnes au sein de l’équipe et management de celles-ci

• 

  Merck Group

  • Eysins, Vaud, Switzerland

  • CSR Reporting Project Manager

    • Mar 2020 - Dec 2020
    • Eysins, Vaud, Switzerland

    - managed and coordinated daily an internal strategic and transversal project- reported and analysed a company-wide global health survey- collected, drafted and consolidated responses according to specific regions and functions

• 

  Sanofi

  • Berlin Area, Germany

  • Multichannel Project Manager

    • Jun 2017 - May 2019
    • Berlin Area, Germany

    - built up and ran innovative and flexible multichannel sales models- defined relevant key performance indicators, controlled and reviewed them continuously- cooperated with the multichannel, digital, IT, brand and sales managers- steered an external service provider on a daily basis

• 

  Emma Clot

  • Région de Grenoble, France

  • Self-Employed Worker

    • Sep 2015 - Mar 2016
    • Région de Grenoble, France

    - managed a website that put through drone operators with potential clients

• 

  senseFly

  • Région de Lausanne, Suisse

  • Key Account Manager Assistant

    • Mar 2015 - Aug 2015
    • Région de Lausanne, Suisse

    - created a database on a market sector and analysed the results- carried out market research in various market sectors- conducted the competitive analysis for the main products and their services- assisted in the positioning of a product before its launch- helped develop a service and its website- provided support to other team members

• 

  Credit Agricole Creditor Insurance

  • Dublin

  • Finance executive (intern)

    • Sep 2014 - Feb 2015
    • Dublin

    - produced the insurance technical accounts and the reinsurance accounts- processed invoices and payments- provided support to other team members

• 

  Darty

  • Région de Paris, France

  • Intern as a saleswoman

    • Jun 2013 - Sep 2013
    • Région de Paris, France

    - sold household electrical goods to private individuals in a store- advised customers on the related products and services- executed space management of the products, daily facing and goods shelving