Experience

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  Infobip

  • United Kingdom
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Product Marketing Specialist

    • Apr 2023 - Present

  • Technical Training Instructor

    • May 2021 - Apr 2023

    - Creating, designing and executing a full curriculum of product/solution enablement programs for Professional Services teams, customers and partners- Developing cutting-edge trainings that can be delivered virtually to allow for flexibility (including gamification, videos, simulations, narrations/audio)- Creating certifications programs to ensure learners have completed the necessary training- Maintaining and improving educational curriculum and content repository- Collaborating cross-functionally with internal experts to ensure enablement content is aligned with latest market and technology trends- Evaluating effectiveness, and proposing content and methodology adjustments in order to improve performance and profitability- Using appropriate technology and tools to deliver, place and track education solutions- Discovering customer's business requirements and mapping with Professional Services enablement curriculum- Configuring/customizing content and training solutions to meet customer's business requirements- Delivering trainings virtually or in-person as needed- Participating in Continuing Education sessions- Having an excellent overview of Infobip business, products, and solutions- Staying up to date with training best practices and trends

  • Implementation Consultant

    • Feb 2021 - May 2021

    - Documented and validated customer's business requirements and mapped to Infobip product functionalities- Configured/customized Infobip solutions to meet customer's business requirements- Created SoW and defined low-level SoW requirements- Attended internal project meetings and provided status on progress of activities and deliverables- Conducted consulting and solution enablement sessions for customers and documented with meeting minutes summaries- Ensured highest degree of customer satisfaction during implementation project- Designed conversational user interfaces and content- Created natural dialog flows, wireframes, and templates for Infobip solutions - Documented solutions and best practises and shared it with Professional Services community- Participated on product related initiatives and projects, and acted as assistance for product development- Provided regular updates to a Sales Engineers on features, roadmaps, changes, and trends in products/solutions- Collected product feedback from customers and partners- Participated in Continuing Education sessions- Aligned and onboarded on functionalities released with each new product update

  • Client Solutions Engineer

    • Nov 2019 - Feb 2021

    (Dedicated product: Internet of Things - Things)• Acted as the key technical contact of our specialist sales and presales teams for potential customers during different phases of project deliverance.• Acted as a dedicated technical engineer for IoT in front of Infobip, to resolve all technical queries, drove product improvements, attended technical educations and workshops.• Designed internal processes for product scaling globally, and acted as the main point of contact for internal coordination and communication with product development, support, corporate security and other teams.• Identified and established business and technology partnerships that would directly contribute to product monetization.• Drove technical decisions of our potential customers and demonstrated aspects of the technical and business solution to customers and became their trusted advisor.• Conducted compelling product demonstrations that communicate technical and business value to technical decision-makers and business decision-makers.• Execute technical feasibility assessments quickly and develop proposals for the customer’s identified solutions through solution proposal documents.• Scoped the technical and security design for customer solutions, selected optimal migration paths for the customer, built consumption plans, performed product demonstrations, as well as executed limited POCs, where necessary.• Contributed to customer-facing publications such as whitepapers, webinars or blogs and other public product documentation.• Conducted group and one-on-one trainings on IoT.• Constantly researched and educated self with the newest developments in the A2P market and among cPaaS and SaaS providers.

  • Enterprise Presales Engineer

    • Mar 2019 - Nov 2019

    • Acted as project manager for delivering the proposed solutions promptly to the customers, and coordinated all internal and external stakeholders during all phases of the project delivery cycle.• Created technical specifications for solutions offered to clients, as well as RFP-s and security questionnaires.• Tracked technology trends and client's requirements to steer further development and speed up time-to-market to deliver the service to customers.• Served as a pre-sales resource by supporting the primary sales representative in all phases of the sales process, evaluating business needs to create a solution suitable for the customer needs and requirements.• Worked closely with all internal and external stakeholders to define project requirements for the development of designs and solutions. • Acted as an engineering resource by providing product education, technical assistance, education and after-sale support.

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  WomenTech Network

  • Worldwide

  • Global Ambassador

    • May 2020 - Present
    • Worldwide

    On a mission to unite 100 000 women in tech to discuss things that matter! Join the WomenTech Global Conference 2020 on June 10th - Get Free Access: 👉🏼 https://www.womentech.net/women-tech-conference?join=MTc5NjM=

• 

  Electrical Engineering Students European Associ...

  • Sarajevo

  • Member

    • Jun 2012 - Apr 2020
    • Sarajevo
• 

  EESTEC LC Sarajevo

  • Sarajevo, Bosnia and Herzegovina

  • Chairperson

    • Mar 2018 - Mar 2019
    • Sarajevo, Bosnia and Herzegovina