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Emina Dautović

Customer Care Manager at Mplus Bosnia & Herzegovina
Intro Book
Seasoned customer service and project management professional with a strong background in tourism and environmental protection.
  • Claim this Profile
Location
Sarajevo, Federation of Bosnia and He...
Skills
  • Organization Skills
  • Communication
  • Public Relations
  • Team Leadership
  • Sales
  • Show all
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Bio

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Topline AI
Emina Dautović is a seasoned professional with 15+ years of experience in customer-facing roles, including customer care management, sales, and project coordination. She holds a Bachelor of Science degree in Tourism and Environmental protection from the University of Sarajevo. With expertise in organization, communication, public relations, and foreign languages, Emina has successfully managed teams and provided excellent customer service in various industries, including hospitality and marketing.

Experience

  • Mplus Bosnia & Herzegovina
    • Sarajevo, Federation of Bosnia and Herzegovina,...
    • Customer Care Manager
      • Feb 2024 - Present
      • Sarajevo, Federation of Bosnia and Herzegovina,...
  • M+Grupa
    • Bosnia and Herzegovina
    • Customer Care Professional
      • Apr 2020 - Feb 2024
      • Bosnia and Herzegovina
  • Capital Marketing Solutions
    • Sarajevo
    • Sales Specialist
      • Nov 2019 - Feb 2020
      • Sarajevo
  • Hostel Barcelona
    • Bosnia and Herzegovina
    • Receptionist
      • Mar 2019 - Nov 2019
      • Bosnia and Herzegovina
  • McDonald's
    • Bremen Area, Germany
    • Sales
      • Jul 2016 - Oct 2019
      • Bremen Area, Germany
  • Lufthansa
    • Bosnia and Herzegovina
    • Tourism Consultant
      • Mar 2019 - Jul 2019
      • Bosnia and Herzegovina
  • EGEA - European Geography Association for Stude...
    • Sarajevo
    • Project Coordinator
      • Mar 2018 - Jun 2019
      • Sarajevo
  • EYOF 2019
    • Sarajevo, Bosnia and Herzegovina
    • Coordinator Of Volunteers
      • Feb 2019 - Mar 2019
      • Sarajevo, Bosnia and Herzegovina
  • Studentski pohodi
    • Sarajevo, Bosnia and Herzegovina
    • Promoter
      • Jul 2015 - May 2018
      • Sarajevo, Bosnia and Herzegovina
  • Perche No
    • Bosnia and Herzegovina
    • Translator
      • Jul 2006 - Sep 2014
      • Bosnia and Herzegovina

Education

  • 2014 - 2019
    University of Sarajevo
  • 2010 - 2014
    Gymnasium " Dr. Mustafa Kamarić "

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Outsourcing and Offshoring Consulting”

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