Experience

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  Bay Federal Credit Union

  • Senior Human Resources Specialist

    • Aug 2004 - Present

    Systems management and payroll are my main focuses at Bay Federal, but I also manage the 401(k) plan, leaves of absence, and most internal and external audits. I've also built the foundation for a company-wide career development program, and am currently in the process of choosing and managing the implemention of a fully automated, integrated payroll and HRIS system for our company.

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  Cabrillo College

  • Adjunct English Instructor

    • Jan 2001 - Present

    I teach college composition and critical thinking to about 60 students per semester, both online and face to face. I've taught in both traditional and computer classrooms.

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  PayCycle Inc.

  • Training Director

    • Feb 2003 - Aug 2004

    I designed and implemented all of the company's training programs for its frontline customer service employees, and also helped to design the structure of the department. For the first year of my tenure, I also managed the company's call center (15-20 employees).

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  SCO

  • Payroll Manager

    • Jan 1999 - Aug 2002

    Managed international payroll for 1200 employees (staff of two payroll clerks). Liaised with outside firm for quarterly financial audits. Processed journal entries and accruals for all payroll-related G/L accounts.

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  Paychex

  • Client Services Supervisor

    • Aug 1991 - Jan 1999

    Worked my way up from entry-level customer service rep to supervisor. Assisted in designing and implementing new corporate-wide training program for all new service reps. Managed resolution of tax penalties for clients of both San Jose and Aptos branches. Deployed to several branches throughout northern California region to troubleshoot and assist with training and service backlog on a regular basis.