Experience

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  Housekeep

  • United Kingdom
  • Consumer Services
  • 300 - 400 Employee

  • Housekeeper and Operations Executive

    • May 2022 - Present

    •Proficiently manage hiring and onboarding processes for Housekeepers, conducting engaging welcome sessions.•Ensure a seamless recruitment journey for applicants by overseeing document verification and background checks.•Expertly handle complex queries and provide comprehensive support to new starters via phone and email.•Assist new hires in navigating various aspects of their roles, including scheduling, performance, live issue resolution and retentions.•Monitor applicant performance and intervene when necessary to maintain high standards.•Continuously update processes, tools, and macros to enhance team productivity and success.•Collaborate with the product team to streamline the Housekeeper journey from onboarding to app utilisation.•Contribute to team quality assurance using Klaus and assume duty management responsibilities to meet daily targets.

  • Customer Service and Operations Executive

    • May 2021 - Jun 2022

    •Delivered outstanding customer service and assistance to platform users.•Managed inquiries and distributed tasks and tickets via Zendesk across multiple communication channels (calls, live chat, emails).•Resolved public reviews, complaints, and inquiries effectively.•Contributed significantly to team training and peer-review initiatives.•Organized team and company-wide events and coordinated birthday card distribution.

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  Costa Coffee

  • Caterham, England, United Kingdom

  • Barista

    • Mar 2020 - May 2021
    • Caterham, England, United Kingdom

    •Expertly operated coffee machines and equipment, maintaining cleanliness and efficiency.•Managed cash transactions accurately and efficiently, upholding financial integrity.•Collaborated effectively with team members to ensure smooth operations and exceed customer expectations.

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  Marston's PLC

  • Caterham, England, United Kingdom

  • Shift Team Lead

    • Aug 2018 - Jan 2020
    • Caterham, England, United Kingdom

    •Delivered friendly and professional service to guests, serving as the primary point of contact for all inquiries and communications.•Conducted training sessions for new staff, actively participated in senior team meetings, and briefed employees on daily tasks.•Handled administrative responsibilities including payroll submissions, booking coordination, safety checks, and end-of-day banking.