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Emily Roche
Senior Account Handler and Team Leader at NDML
Seasoned customer service professional with 10+ years of experience in team leadership and customer experience delivery.
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Location
Greater Leeds Area, GB
Skills
- Social Media
- Time Management
- Customer Service
- Communication
- Microsoft Office
- Show all
Bio
Generated by
Topline AI
Emily Roche is a seasoned customer service professional with 10+ years of experience in managing teams and delivering exceptional customer experiences. She has a strong background in communication, time management, and social media, with expertise in Microsoft Office and Microsoft Word. Emily has held various roles, including Senior Account Handler and Team Leader, Account Manager, Case Handler, and Receptionist.
Experience
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Senior Account Handler and Team Leader
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Aug 2021 - Present
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Account Manager
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Aug 2016 - Present
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Capita Remediation Services
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Leeds, United Kingdom
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Case Handler
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Jun 2015 - Mar 2016
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Leeds, United Kingdom
My key responsibilities were to conduct a thorough investigation using multiple software systems and liaising with customers and other appropriate parties. I would produce a reasoned report detailing my investigation and conclusions, producing a full audit trail for the client.
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Leeds Trinity University
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Leeds, United Kingdom
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Receptionist
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Jun 2013 - Jun 2015
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Leeds, United Kingdom
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Education
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2011 - 2014Liverpool Hope University
BA (Hons), Philosophy and Religious Studies
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Insurance”
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