Experience

• 

  Caravan Industry Victoria

  • West Melbourne, Victoria, Australia

  • Marketing Assistant

    • Jan 2024 - Present
    • West Melbourne, Victoria, Australia

• 

  Biba Salons South Yarra

  • South Yarra, Victoria, Australia

  • Social Media Coordinator and Content Creator

    • Jul 2021 - Mar 2024
    • South Yarra, Victoria, Australia

    - Management of all incoming calls, mailbox management and booking system (POS Software Kitomba) - Oversight of all admin duties related to client data using the Microsoft office suite- Creating weekly meetings between myself and managers, ensuring an agenda and minutes are taken and distributed amongst the team effectively. - Accurate record keeping of all sensitive information and minutes. - Coordination BIBA South Yarra's social media platforms to boost customer attention and engagement - Assisted in creating current BIBA promotional material to enhance sales and boost productivity- Design of all social media templates for all platforms (Instagram, Facebook, YouTube)

• 

  The Royal Victorian Eye and Ear Hospital

  • Melbourne, Victoria, Australia

  • Switchboard and Receptionist Clerk

    • Oct 2021 - Aug 2023
    • Melbourne, Victoria, Australia

    - General support for Main Reception and Switchboard Operations for the hospital- Responsible for all call coordination of incoming and outgoing calls including diverting incoming calls to the correct area within the hospital, diverting internal calls to other internal departments, connect outgoing calls to interstate and international numbers, and process internal calls to outside numbers- Prepare, create, and update an After Hours Roster daily for the After-Hours Coordinator and PM staff to show which doctors are working PM shift, which doctors are on-call, and process and notify relevant staff if a doctor swaps or cancel their shift who are shown on the After Hours Roster for that day using Excel and Microsoft Word- Responsible for emergency code coordination such as receiving all emergency phone calls, announcing code using PA Overhead System and VoIP Phone, sending out LAN pager code to relevant staff using Spok software, call emergency services if required, stand down code, complete emergency code form and file to the Emergency Coordinator- Responsible for mailbox management such as opening, sorting, and diverting out to correct departments internally within the hospital.- Assisting patients and internal stakeholders with queries such as referral triaging, appointments, emergency department facilities, types of Eye and ENT conditions the hospital treat, surgery and appointment waitlists, cancellation of surgery and appointments, processing patients updated information on their file, and correspondence.- Accurate record keeping and data entry in relation to patients’ personal and medical information, medical staff work information, referrals, correspondence, audits letters, return to sender letters and test results using BossNet and Pims software.

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  HOYTS Group

  • Melbourne, Victoria, Australia

  • Cinema Worker

    • Mar 2015 - Oct 2021
    • Melbourne, Victoria, Australia

    • Attain sales at Candy Bar, Box Office and Ben and Jerry's • Sell membership cards• Rotate and put stock away• Interact and resolve customer queries via phone and in-store• Work within a team and individually• Meeting sales and KPI’s targets• Communicating with team and manager in person and over the phone• Money handling• Merchandise handling, displays and restocking• Use of POS software• Experience with quick turn over periods• Barista trainingAchievements:• Hoyts Rewards Seller of the Year (2016)

• 

  WTFN

  • Melbourne, Victoria, Australia

  • Social Media Producer and Coordinator

    • Sep 2020 - Nov 2020
    • Melbourne, Victoria, Australia

    • Devise social media content strategies• Maintain / set up new social and digital channels• Write content / copy and create digital media assets for social and digital channels• Work with show teams and networks to support TV shows• Manage social and digital audiences

• 

  Ozmosis (Rip Curl Group)

  • Melbourne, Victoria, Australia

  • Retail Assistant

    • Aug 2019 - Jun 2020
    • Melbourne, Victoria, Australia

    • Attain sales• Rotate and put stock out• Interact and resolve customer queries via phone and in-store• Driving sales• Working within a team and individually• Meeting sales and KPI’s targets • Communicating with team and manager in person, phone and email• Money handling • Merchandise handling, displays and restocking • Use of POS software