Bio
Experience
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Senior Online Communities And Social Channels Manager
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Senior Online Communities and Social Channels Manager
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Feb 2022 - Present
Manage and grow a thriving online community of 55K+ members. Set strategic direction and execute engagement plan for ASA’s internal and external social channels.
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Online Communities and Social Channels Manager
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Jun 2020 - Feb 2022
Design and build new online community for ASA's 50K+ members. Develop and execute strategic plan for ASA’s internal and external social channels.
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Execs In The Know
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Phoenix, AZ (remote)
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Online Community and Social Media Manager
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Nov 2018 - Jun 2020
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Phoenix, AZ (remote)
*Turned dormant community into thriving discussion forum for senior customer-experience professionals (post response rate = 90%; daily digest open rate = 30%)*Researched, advocated for, and implemented a successful community migration to Higher Logic platform (September 2019)*Built and launched C...
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Intuit
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Mountain View, CA (remote)
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QuickBooks Community Host & Content Creator
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Nov 2017 - Nov 2018
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Mountain View, CA (remote)
• Wrote blog posts to spark discussion and posted Q&As with prominent community members• Built engagement and member retention via metrics-driven enhancements to member experience• Worked with QuickBooks marketing team on social media campaigns to grow the community (60K total members, 60K un...
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Macaroni Kid
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Newburyport, MA
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Publisher
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Jan 2015 - Dec 2017
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Newburyport, MA
Published website and weekly e-newsletter, providing multichannel advertising and promotional services to area businesses
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Sustainable Brands
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San Francisco Bay Area
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Managing Editor
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2006 - 2008
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San Francisco Bay Area
Edited news website covering green marketing, sustainable business, and corporate social responsibility
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GreenBiz Group
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San Francisco Bay Area
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Writer/Editor
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2003 - 2006
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San Francisco Bay Area
Reported for the first online news outlet dedicated to sustainable business and CSR in the U.S.
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LeapFrog
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Emeryville, California
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Editor
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2001 - 2003
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Emeryville, California
Edited content for e-learning products
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Cogito
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San Francisco Bay Area
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Assistant Editor
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1999 - 2001
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San Francisco Bay Area
Edited content for supplemental e-learning materials for college math and science courses
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Education
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1993 - 1997Yale University
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