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Emerald Rivas Muñoz profile image

Emerald Rivas Muñoz

Contractor/AD Admin at TEKsystems
Intro Book
IT professional with 12 years of experience in Active Directory management and technical support.
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Location
Baltimore, Maryland, United States, US
Languages
  • English -
  • Spanish -
Skills
  • Active Directory
  • Management
  • Technical Support
  • Customer Service
  • Windows Server
  • Show all
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Bio

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Emerald Rivas Muñoz is a seasoned IT professional with 12 years of experience in Active Directory management, technical support, and customer service. She has worked in various roles, including Contractor/AD Admin, GIOS End User Computing IT Accounts Management Associate, and Technical Support Agent. Emerald holds an Associate in Applied Science degree in Computer Networking Systems from ITT Technical Institute.

Experience

  • TEKsystems
    • Stanley, Black and Decker
    • Contractor/AD Admin
      • Mar 2012 - Present
      • Stanley, Black and Decker

      Manage user accounts within Active Directory and FIM.

  • Stanley Black & Decker, Inc.
    • GIOS End User Computing IT Accounts Management Associate
      • Mar 2012 - Present

  • Concentrix
    • Technical Support Agent
      • Jul 2011 - Mar 2012

  • Abercrombie and Fitch
    • Team Member
      • Apr 2009 - Sep 2009

      Folded ClothesStocked ShelvesMaintained general cleanliness and order of the store

  • 2009 P.F. Chang's China
    • Hostess
      • Sep 2008 - Jan 2009

  • 2008 People Now Staffing
    • Administrative Assistant
      • May 2008 - Aug 2008

      Distributed inter-departmental memorandums (e-mail, documentary and voice)Established and maintained electronic records management system for all incoming and outgoing correspondenceHandled company financesGardner Resumé page 2 of 2Provided timely delivery of important information while maintaining confidentialityProcessed employee payroll

  • H and R Block
    • Tax Preparer/2006 Customer Service Coordinator
      • Dec 2006 - Dec 2007

      Answered phones, filed documents, scheduled appointments and greeted clients as they entered and exited.

Education

  • 2009 - 2011
    ITT Technical Institute
    Associate in Applied Science, Computer Networking Systems

Suggested Services

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Industry Focus. “Computer Networking.”

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