Experience

• 

  NIB Direct

  • Encinitas, California, United States

  • Principal, Senior Vice President of Revenue | NIB Direct

    • Jul 2019 - Present
    • Encinitas, California, United States

• 

  A4D Inc.

  • Encinitas, California, United States

  • Principal, Senior Vice President of Revenue | A4D Inc.

    • Jul 2019 - Present
    • Encinitas, California, United States

    A4D Inc. is the parent company of NIB Direct. See above.

• 

  411 Locals

  • Las Vegas, Nevada, Asia and Europe

  • Division Manager, Affiliates

    • Jul 2017 - Jul 2019
    • Las Vegas, Nevada, Asia and Europe

    •Managed the Affiliate Division for the largest Local SEO advertising agency in the US•Recruited, onboarded, trained over 60 new affiliates and teams internationally and domestically within 12 months•Business Process Outsourcing (BPO) call center sales and operations management, lead generation•Provided ongoing support, training, dialer, CRM training and coaching for new and existing affiliates•Collaborated with Customer Service and Winback departments to minimize and eliminate escalations and collections•Created and implemented collection scripting to avoid charge backs for customers 60 and 90 days past due•Managed sales and operations for existing Affiliate Partner call centers•Statistical analysis, KPI management to determine growth potential nationally and internationally

• 

  Snapdocs

  • San Francisco, CA

  • Revenue and Operations

    • Jan 2011 - Jul 2017
    • San Francisco, CA

    •1st employee AKA co-founder•Created relationships with new clients and obtained new accounts with long-term contracts•Created process and protocols for account managers to ensure customers have a stellar customer service experience•Oversaw and managed operations, sales, inside sales and call centers locally and overseas •Hired, trained and coached all new employees as company grew•Research, analysis and report generation for marketing, production and growth of new business•Research, analysis and report generation to identify KPIs, trends, data and overall metrics •Created and distributed marketing campaigns to acquire new business

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  Parsa Law Group

  • Costa Mesa, CA

  • Director of Revenue and Operations

    • Jan 2008 - Dec 2009
    • Costa Mesa, CA

    •Managed 132 people:11 sales teams10 Agents, 1 Production Manager, 1 Sales Manager per team•Sales and operations training, hiring, continued education for assistants, consultants and managers•Assisted clients in severe hardship with either an in house or a government backed exit strategy solution•Negotiate modifications in loan terms to avoid settlements or complete charge offs to mitigate loss and delinquencies•Modify compensation structure to incentivize minimization of loss and shift emphasis to efficiency and conversion•Increased overall gross profit by 11% in first quarter in the director role to $2MM/month•Maintained gross profit of $2MM to $2.4MM/month in 2009

• 

  Freedom Mortgage

  • Irvine, CA

  • Sales and Operations Manager

    • Jan 2007 - Jan 2008
    • Irvine, CA

    •Opened West Coast office and call center for the largest privately held loan servicer in the nation•Worked with customer service, processing, servicing, and escalation departments to open a new office•Sales training, hiring, continued education for existing employees•Quality Control and second voicing and qualification of all new business

• 

  LendingTree

  • United States
  • Financial Services
  • 700 & Above Employee

  • Sales and Operations Manager, Mortgage Banking

    • Apr 2005 - Oct 2007

    •1st place team out of 40 sales teams November 2005, January 2006 and March 2006•Managed team with highest revenue and ROI out of 40 sales teams in 2005 and 2006•Part of the focus group used to determine the implementation of Salesforce.com •Operational, sales, new product and underwriting training for all new employees from 2005-2007

  • Mortgage Banker

    • Nov 2003 - Apr 2005

    •Began as employee 240 in a lending startup and helped the company grow to a 2500+ employee Fortune 500 company•1st place Mortgage Banker with the highest revenue per sale out of 500 Mortgage Bankers in 2004 •Achieved Club Level status 8 out of 12 months in 2004 and 3 out of 4 months in 2005 prior to promotion

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  The Fax Company

  • Fountain Valley, CA

  • Owner

    • Jan 2001 - Sep 2003
    • Fountain Valley, CA

    •Generated business from IR/PR firms by bringing attention to IPOs•Advised clients of the potential risks and benefits in pink sheet stock investment•Phone Sales, Cold Calling

• 

  Themeware.com

  • Newport Beach, CA

  • Inside Sales

    • Jan 2000 - Dec 2001
    • Newport Beach, CA

    •Helped new and existing entrepreneurs take their company online•Helped new and existing owners obtain merchant accounts•Phone Sales, Cold Calling•Within the top 5 sales agents out of 60 for the year of 2000•Managed team of 12-15 sales agents in 2001