Experience

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  Self-employed

  • San Diego, California, United States

  • Independently Task Force GM - Hospitality Services

    • Jan 2018 - Present
    • San Diego, California, United States

    Full responsibility for setting the hotels up for long-term success through the execution of an effective transition strategy that will be instrumental in developing and executing, and in partnership with a team of Home Office professionals, I do manage all aspects of the hotel focused on driving sales and profitability, guest and associate satisfaction (GSS) and ensuring that appropriate brand standards are met.

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  Hotels Global Group- PSC, owned by Abu Dhabi Investment Co "Invest AD"

  • Amman- Jordan

  • Chief Executive Officer

    • Jun 2010 - Nov 2017
    • Amman- Jordan

    • Planning: Overall Company Strategic and Operational Plans and pre-pening tasks. • Organization: Organization chart; Job descriptions, Authority levels.• Policy: Corporate policies (bylaw), memorandum of association, new policies, management input, review. • Adopting Standards of performance and performance reviews: performance and incentive improvement plans • Controls and Deadlines: Monthly reports, KPI’s reports, quarterly reviews, supplemental action programs • Product development: Overall strategy, quarterly priority meetings, status reports, new products, development expense • Profitability and growth: Profit objectives, results compared with industry, sales objectives and targets, dependency on single product/customer, market share, profitability by product line and analytical reviews • Relationship with board of directors: Communications, Reports by executive managers, Board requirements, preparing agendas and meetings, taking of minutes of meetings, follow-up and implementing the BOD’s resolutions. • Assuring the staff is provided with necessary training programs and courses.• Controlling and analyzing on an on-going basis the following:* Quality levels of product and service.* Guest satisfaction.* Sales & marketing.* Operating outlets revenue and controlling cost.• Conduct functions as hiring and employee orientation.• Compilation of new Menus and Beverage lists.• Assuring the departments is working and committed within the Annual Budget Plan.• Established the employee handbook, hotel finance and personnel policies. • Ensures a high level of owner satisfaction through responsiveness to owner concerns and effective and regular communications with them.• Refurbishment and Renovation: prepare plans, secure funding “loans”, follow-up the renovation works, contracts review, implement the tendering policy, bank relationship, .

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  Hotels Global Group PSC- Golden Tulip Airport- Amman Hotel, owned by Abu Dhabi Investment-Invest AD

  • Amman- Jordan

  • General Manager

    • Aug 2008 - Jun 2010
    • Amman- Jordan

    •Planning and organizing accommodation, catering and other hotel services;•Promoting and marketing the business;•Managing budgets and financial plans as well as controlling CapEx and P&L.•Maintaining statistical and financial records;•Setting and achieving sales and profit targets;•Analyzing sales figures and devising marketing and revenue management strategies;•Recruiting, training and monitoring staff;•Planning work schedules for individuals and teams;•Meeting and greeting customers;•Dealing with customer complaints and comments;•Addressing problems and troubleshooting;•Ensuring events and conferences run smoothly;•Supervising maintenance, supplies, renovations and furnishings;•Dealing with contractors and suppliers;•Ensuring security is effective;•Carrying out inspections of property and services;•Ensuring compliance with licensing laws, health and safety and other statutory regulations.

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  Airports Hotels Company LL- Alia Gateway Airport Hotel- owned by Royal Jordanian Airlines "RJ

  • Queen Alia International Airport- Amman- Jordan

  • General Manager

    • Jul 2001 - Jul 2008
    • Queen Alia International Airport- Amman- Jordan

    • Overall responsibility for the operations of the Hotel• Analyze company operations to pinpoint opportunities and areas that need to be reorganized, downsized, or eliminated• Allocate funds to departments and approve expenditures based on budgetary guidelines • Establish expected standards for service to guests and members, decor, housekeeping, food quality, and banquet operations• Supervise Hotel’s staff• Manage the Hotel to achieve the set financial target• Meet and Greet guests• Establish and maintain cordial relationships with hotel members• Responsible for preparing budgets, marketing strategies and setting targets for the Hotel• Prepare and submit reports to the Management Committee of the Hotel• Live on Hotel’s premises and be on call 24 hours a day to resolve problems or emergencies• Work an 8-hour day and oversee the day-to-day operations of the Hotel• Review and analyze expenditure, financial, and operations reports to determine requirements for increasing profits, such as need for increase in subscription • Recommend capital expenditures for acquisition of new equipment, which would increase efficiency and services• Approve requisitions for equipment, materials, and supplies within limits of the budget• Negotiate contracts with equipment and materials suppliers• Act as representative before government commissions or regulatory bodies during the review of policies or procedures • Conduct performance appraisal/review for staff members under your supervision• Meet with all managers to review/discuss their staff members’ performance appraisals• Meet regularly with department heads to keep informed, offer direction, plan and coordinate• Responsible for informing new members of the Hotel’s rules and regulations• Responsible for the overall management of the operations of the Hotel • Attendance of board meetings and preparing the minutes and the implementation of all decisions• Any other duties assigned

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  Mercure Ma'in Spa Hotel and Resort - Accor, managed now by "Six Senses Hotels Resorts Spas Mgmt"

  • Assistant General Manager

    • Mar 1998 - Jul 2001

    • Willingness to accept the most effective role.• Maintaining proper staffing levels within assigned departments• Must lead by example and role model the expected behaviors while projecting a sense of urgency in responding to guests needs.• Ensures proper security of staff and guests• Development of departmental budgets• Controlling expenses• Able to work all shifts• P & L compliance• Assist with sales calls• Achieving occupancy goals• Responsible for P & L, checkbook, and expense controls• Oversight of Housekeeping, F & B, front of house, and one other department as directed by the General Manager• Maintaining brand standards• Keeping employee training current with corporate and brand standards• Ensure complete guest satisfaction• Provide direction to subordinates as necessary• Ensure property standards are being maintained by identifying cleanliness and maintenance issues by proper use of inspection and maintenance request forms.• Train and develop employees for promotional opportunities• Other duties as specified by the General Manager on an "as needed" basis• Respond to voice mail messages within four business hours, and outgoing voice mail greeting and any calls that will returned within four business hours.• Multiple tasks assigned by the General Manager.

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  Ma'in Spa Village and Resort- Ashtar Hotel, " managed now by Six Senses Hotels Resorts Spas Mgmt"

  • Jordan- Managed now by Evason- Six Senses Hotel Chain.

  • Rooms Division Manager

    • Oct 1987 - Mar 1998
    • Jordan- Managed now by Evason- Six Senses Hotel Chain.

    • welcome to every single guest before the check-in process• Spot checking of hotel rooms to ensure standards are maintained • Ensure correct staffing levels during peak and low occupancies • Authorize all leave schedules • Ensure control of expenditure is kept within budget • Responsible for negotiating and controlling contractors • Ensuring budgets set are achievable • Ensure uniforms, linen and toweling and all relevant operating equipment is controlled and sufficient for hotel needs. • Monitor staff trained to company specifications • Responsible for order of vehicles • Responsible for lobby plants and decor • Review management rosters • Attend weekly executive and sales meetings • Attend General Manager’s briefings with Front Office and Housekeeping • Chair weekly room division meetings