Experience

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  BBI Banka/Bosna Bank International

  • Sarajevo, Federation of Bosnia and Herzegovina,...

  • Customer Relationship Manager for Individuals

    • Apr 2024 - Present
    • Sarajevo, Federation of Bosnia and Herzegovina,...

    ➡️ Maintaining and developing business relationships with the existing clients;➡️ Extending the portfolio by attracting new customers externally and in close collaboration with all segments of the bank;➡️ Identifying clients’ financial needs and recommending the adequate financial advisory;➡️ Mon...

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  Raiffeisen Bank dd BIH

  • Bosnia and Herzegovina
  • Banking
  • 700 & Above Employee

  • Retail Relationships Manager

    • Mar 2019 - Dec 2020

    🏷️Maintaining and developing business relationships with the existing clients;🏷️Extending the portfolio by attracting new customers externally and in close collaboration with all segments of the bank;🏷️Identifying clients’ financial needs and recommending the adequate financial advisory🏷️Monitoring the product portfolio for the assigned customers and periodically reevaluating their investment profile, in accordance with the banking standards;

  • Bank Cashier

    • Mar 2018 - Mar 2019

    • Payments (Domestic, International, Standing order, Western Union),• Savings (Fixed-term, Open savings, Avista, Childeren's savings),• Investments (Raiffeisen Balance, Euro Bond, Cash),• Digital services (Online banking, Mobile banking, Viber banking, Direct SMS, E-trading, M-pay),• Insurance (Life, against accidents, UNIQO children insurance),• Online shopping,• ATM.

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  CML Group d.o.o.

  • Ahmeda Muradbegovića 5, Sarajevo

  • Account Manager

    • Jul 2015 - Dec 2015
    • Ahmeda Muradbegovića 5, Sarajevo

    CML Group d.o.o. includes:Dynamica - Training & ConsultancyBCC - Business Communication ConsultancyBIHTECH - Your partner for technical solutions

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  TOS International d.o.o.

  • Sarajevo

  • Technical, administrative, sales and marketing manager

    • Jul 2014 - Jun 2015
    • Sarajevo

    • Receiving inquiries from domestic and foreign clients in the field of metal industry, and preparing reports;• Data archiving, sending queries to subcontractors, suppliers; making price calculations, sending offers and orders to end customers;• Preparing export documentation;• Payroll for employ...

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  GfK

  • Sarajevo

  • Project officer

    • Nov 2013 - Jun 2014
    • Sarajevo

    Telephone interviewer:• Satisfaction of the purchase prices and everyday necessities;• The use of banking services for retail and corporate clients;• Preferences of people in everyday activities, hobbies, habits.

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  Ipsos

  • Sarajevo

  • Project officer

    • Mar 2012 - Mar 2014
    • Sarajevo

    Telephone interviewer:• Research project for the habits and preferences of smokers;• Entrepreneurship (start your own business);• Children’s begging, the problem and the challenges of social phenomena;• Using Eronet service for business purposes.

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  KLAS d.d. Sarajevo

  • Sarajevo

  • Internship in Marketing department -

    • Feb 2013 - Mar 2013
    • Sarajevo

    • Manage marketing tools and techniques in the process of improving sales• Promotion of products in retail stores,• Involvement in the organization of Milan Junior Camp in Sarajevo;• Promotional activities for the company at the Sarajevo Film Festival.