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Elza (Jeanie) Nantel is a seasoned restaurant management professional with extensive experience in customer service, hiring, menu development, and budgeting. She has worked as a Branch Administrator/Team Coordinator, Assistant Manager, Dining Room Manager/Catering Director, and Executive Secretary, overseeing teams, managing finances, and providing excellent customer service. Elza holds a certification as a Notary Public in Nevada and a Certified Food Protection Manager certification.

Credentials

  • Notary Public in and for the State of Nevada
    Secretary of State
    Sep, 2016
    - Apr, 2026
  • Certified Food Protection Manager
    Washoe County Health District
    Nov, 2011
    - Apr, 2026

Experience

    • Branch Administrator/Team Coordinator
      • May 2015 - 2019
      • Reno, Nevada Area

      Coordinate up to 8-person team for full-service fire and water restoration companySole administrator and team coordinator for Reno, NV branchSchedule calendar for branch manager, project managers, superintendent, and techniciansProcess purchase orders, invoicing, A/P, A/R, collections, and inventory (chemicals, equipment, supplies) Input and initiate all new branch job projectsMaintain, update, and reconcile upwards of 150 current job project files through all stages of productionPrepare all reports, perform updates, take notes, and all follow-up for weekly production meetings Contact person for all phone and email communication with customers, team, and other branchesLiaison and coordinator for third-party administrators (i.e. DKI, Lionsbridge, Contractors Connection), insurance adjustors, vendors, and subcontractors Recruit and interview perspective employees, including mitigation technicians and skilled tradesFacilitate pre-employment drug screening, background check, onboarding, and hire of new employeesManage and hire temporary staff as needed

    • Assistant Manager
      • May 2008 - Dec 2014

      reporting directly to the General Manager. Opens restaurant daily, including counting & reconciling morning cash drawer & bank, completes kitchen prep list, checks in food & liquor deliveries. Maintains liquor inventory. Orders produce weekly. Orders all other food, dry storage & restaurant supply items when the Kitchen Manager is not available. Fills in for the General Manager as needed. Completes the scheduling of all Food servers and Hosts using TMX. Interviews, & is directly involved in the decision making process when hiring front of the house employees, conducts orientation process. Maintains personnel files, inputs weekly invoices & assists the Kitchen Manager in counting the physical Inventory every Wednesday. Manually inputs and completes the Inventory in the EATEC System. Deals with customer complaints. Promotes & generates business in a daily basis. Coordinates Catering orders & large in-house parties, designing set special menus. Strong customer service skills.

  • Paradise Cafe
    • Parker, AZ
    • Dining Room Manager/Catering Director
      • Jan 2001 - Mar 2007
      • Parker, AZ

      Manages Dining Room Staff in an extremely busy resort dinner house. Duties included hiring, scheduling, and supervising of all Foodservers, Bussers and Hosts. Assists owner with the ordering of food and restaurant supplies. Maintains the Liquor and Food Inventory. Prep work in kitchen to include making desserts, salad dressings & soups, etc. Works on the floor as foodserver/cashier daily, also as Host, Busser, & Bartender, whenever necessary. Coordinates catering jobs as well as private parties, which includes negotiating terms & completion of contracts, food prep & service.

    • Executive Secretary
      • Apr 1994 - Sep 2000

      Assists the VP of Casino Operations, Director of Table Games, as well as the Baccarat (High Limit) Manager. Duties include all office management functions, in addition, the ordering of all supplies for the office as well as gaming supplies & equipment. Supervises the Asst. Executive Secretary and Casino Pit Clerks. Completes and administers Performance Evaluations as well. Completed the Scheduling of 30 Pit Clerks. Maintains personnel files for the department (800 employees). Answers phones, typing to include, but not limited to (memos, responses to complaint letters, reports, budgets, etc.) Assists the VP & Director in the preparation of annual Budgets and Business Plans. Proficient in Microsoft Word, Excel, Stratton-Warren (Purchasing System), PromusP (Payroll System), as well as CMS (Casino Management System).

  • Progressive Insurance
    • SanBernardino, California
    • Inside Claims Rep
      • 1986 - 1992
      • SanBernardino, California

Education

  • 1972 - 1974
    Cajon High School
    High School, 12

Suggested Services

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Industry Focus. “Restaurants”

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