Experience

• 

  Optum

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Senior Business Analyst

    • Feb 2024 - Present

  • Business Analyst

    • Nov 2022 - Present

  • Workflow Lead

    • Jan 2022 - Nov 2022

    As a workflow lead I collaborate with internal business partners on creating task level and high level process flows. I maintain team assignments and ensure workload balance. I work with my leadership to strategize and track initiatives and larger scale projects. I provide daily support to analysts on my team with quality checks on process flows and providing feedback as needed. I also support analysts by offering solutions to obstacles impacting project completion.

  • Workflow Analyst

    • Feb 2019 - Jan 2022

    As a workflow analyst I collaborate with internal business partners to outline high level and task level processes for various teams in the pharmacy benefit manager setting. My daily tasks require excellent time management, collaborative and analytical skills. I strive to provide high quality process maps to my business partners. I focus on process analysis and work with partners to identify best practices and streamline steps.

  • Correspondence Specialist

    • May 2017 - Feb 2019

    Exhibited excellent problem solving and customer service skills to member inquiries and requests as sent in through secure messaging center on member’s web portal.Assisted in training and onboarding of new team members in offsite locations. Exhibited excellent communication skills in composing and presenting training materials.

  • Pharmacy Customer Service Advocate

    • Jun 2016 - May 2017

    Exhibited exceptional problem solving skills in a fast paced call center setting while assisting members with pharmacy benefit inquiries, mail order prescription processing and web troubleshooting through proficient use of IRIS, RxHD, and Navigator. Supported new hires transition into the call center by providing subject matter expertise as a floorwalker to new hire training classes. Worked with Web Portal Project Team on member level triage and escalated digital resolution cases. Assessed and provided feedback in regards to trending web inquiries and troubleshooting.

• 

  Daiso USA

  • Long Beach

  • Sales Floor Associate

    • Mar 2015 - Jun 2016
    • Long Beach

    Committed to exceptional customer service in a retail store environment.Assisted in the stocking of merchandise and the maintenance of inventory by creating exceptional store displays, receiving shipments, and reviewing invoices and updating sales reports accordingly.