Experience

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  FXC Intelligence

  • London, England, United Kingdom

  • Agile delivery lead

    • Nov 2023 - Present
    • London, England, United Kingdom

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  Andersen Lab

  • Poland

  • Scrum Master / Agile coach

    • Apr 2022 - Aug 2023
    • Poland

    Scrum master for largest insurance company in EuropeIntroduced SAFe and Less in several teams (Business intelligence and business master platform teams)

• 

  Calibrate Software

  • Chicago, Illinois, United States

  • Agile Coach

    • Jan 2022 - Apr 2022
    • Chicago, Illinois, United States

    Helping a great startup in digital transformation with distributed teams

• 

  ABB

  • Scrum Master

    • Jan 2020 - Feb 2022

    Experience in several retail, corporate, data & etc.(Scrum and Kanban) squadsImplemented Less, custom Spotify model

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  RevaGroup.io

  • Copenhagen, Capital Region, Denmark

  • Agile Coach

    • May 2021 - Dec 2021
    • Copenhagen, Capital Region, Denmark

    Started as a scrum master for several teams. Then supporting agile transformation of one of the biggest companies in its specialization area

• 

  Bank of Baku OJSC

  • Baku

  • Digital banking & Project management senior expert

    • Aug 2019 - Dec 2019
    • Baku

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  Conduent

  • Prague, The Capital, Czech Republic

  • Senior Technical Advisor

    • Aug 2018 - Jul 2019
    • Prague, The Capital, Czech Republic

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  Jan-servis s.r.o.

  • Prague, The Capital, Czech Republic

  • Executive Assistant

    • Apr 2018 - Aug 2018
    • Prague, The Capital, Czech Republic

    Responsibilities:- Coordinate and ensure all projects are completed on time.- Monitoring construction, including safety awareness- Assisting with scheduling, estimating costs and budgeting- Originate and maintain applicable documentation

• 

  AccessBank Azerbaijan

  • Azerbaijan
  • Banking
  • 700 & Above Employee

  • Digital Banking Leading Specialist

    • Dec 2014 - Feb 2018

    Responsibilities:- Product development manager for mobile banking - Handle customer inquiries related to digital banking products and services; answer questions of a general nature; provide step-by-step technical instruction and support; troubleshoot and resolve problems.- Perform daily maintenance of digital banking products; customer additions, changes or deletions; conduct daily call-back of maintenance reports.- Provide technical and general support to customers and Bank personnel with respect to the Bank's digital banking products and services- Monitor digital banking customer activity via computer terminal programs and/or various reports to verify transactions.- Track trends, usage, user experience and profitability.- Originate and maintain applicable documentationAchievements- Launched & managed mobile banking app within tight budget & time as mobile banking product development manager.- Integrated multi-channel platform into our core-banking system- Have created Test cases in collaboration with Berlin office - Launched online banking which is now with the most active users in the country- 75% of transactions made online- Led the launch of a mobile banking- Launched new landing page with respect to user experience and limited budget.- Have been promoted to a Leading specialist after fourteen months on the job.- Have been in training for platform in Prague, CZ (2015) .- Project manager for mobile banking commercial video.- Served as the company’s digital banking Product development manager, participating in industry panels, providing research and executing meetings, sales, and communications initiatives.- Research/benchmarking in local and worldwide markets in order to consider innovative solutions and trends and implementation of it

  • Digital Banking specialist

    • Nov 2013 - Dec 2014

  • Customer Service Specialist

    • Mar 2013 - Nov 2013

    Responsibilities:- Serve as liaison between customer support team, management and customer to improve customer service and business productivity. - Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.- Analyze customer complaints and provide appropriate corrective actions. - Assist directly or route customers to the appropriate personnel for assistance. - Ensure customer satisfaction by meeting customer needs in courteous and timely manner. - Track, follow-up and resolve customer's outstanding issues in a timely fashion. - Develop customer service programs in order to provide outstanding service.Achievements- Have been promoted after only nine months on the job- Innovative problem-solver who can generate workable solutions and resolve complaints.- Understanding organizational mission: ethics & public good; concerned with public trust - Understanding governance and administrative systems - Able to demonstrate ability in conflict management and dispute resolution- How to use decision making to support mission

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  Anheuser-Busch

  • Busch Gardens Williamsburg / James City County, Virginia, USA

  • Merchandise Cashier

    • Jun 2008 - Sep 2008
    • Busch Gardens Williamsburg / James City County, Virginia, USA

    Responsibilities- Provide guests with quality customer service- Receive cash and return change to customers- Use a cash registerAchievements - English proficiency level- Flexibility- Ability to establish and maintain good working relations with people of different national and cultural backgrounds- Communication skills