Experience

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  Riverlea Group Ltd

  • Hamilton, Waikato, New Zealand

  • Customer Service Representative

    • Apr 2024 - Present
    • Hamilton, Waikato, New Zealand

• 

  Waikato SsangYong & LDV

  • Hamilton, Waikato, New Zealand

  • Service and Parts Advisor

    • Jun 2023 - Apr 2024
    • Hamilton, Waikato, New Zealand

    ● Serve as the primary liaison for internal and external service and parts customers, ensuring prompt and professional resolution of their needs.● Optimise daily service repair orders by proactively allocating parts, streamlining operations and maximizing workshop efficiency.● Administer accurate and timely completion of administrative tasks, including repair estimates, invoicing, payments processing, and warranty claims. Contribute to parts ordering and department stocktaking.

• 

  Mitre 10 (New Zealand) Limited

  • New Zealand
  • Retail
  • 700 & Above Employee

  • Indoor & Outdoor Gardens Department 2IC

    • Jun 2022 - Jun 2023

    ● Lead a team of 5 employees to surpass sales targets through effective training, coaching, and performance management.● Manage inventory levels, optimizing ordering processes to reduce waste and minimize slow-moving and obsolete items.● Maintain and develop relationships with suppliers and stakeholders through effective communication, agile thinking, and brand development and promotion.

  • Customer Service Desk Team Member

    • Oct 2018 - Jun 2022

    ● Spearheaded the customer experience by resolving over 500 customer issues per month through crediting sales, processing warranty claims, and handling special orders.● Processed over 200 retail and trade sales daily via the POS system.

• 

  UCOL Te Pūkenga

  • New Zealand
  • Higher Education
  • 700 & Above Employee

  • Project & Operations Management Intern

    • Jan 2022 - Jun 2022

    ● Established a $300K student hardship grant by constructing a legal framework and structuring a charitable trust for effective fund management.● Streamlined grant application procedures by coordinating with Legal, Risk, and Accounts Management teams, resulting in successful relief for 200+ students in temporary financial distress.● Launched the grant project within a 6-month window, showcasing efficient project implementation skills.

  • Student Association President & Member of the Academic Board

    • Sep 2020 - Dec 2021

    ● Founded the Students’ Association of UCOL, providing critical resources and representation for 10K+ students.● Championed Student Representative's group initiatives, securing a 14% increase in student engagement.● Acted as a member of the Universal College of Learning Academic Board.

• 

  PrePack Limited

  • Palmerston North, Manawatu, New Zealand

  • Senior Assembly Line Worker

    • Dec 2016 - Nov 2018
    • Palmerston North, Manawatu, New Zealand

    ● Enhanced productivity by 25% through coaching and training over 40 temporary and casual staff on assembly line techniques.● Implemented efficiency improvements by investing in automated pick and pack technology, streamlining the order picking process for increased effectiveness.