Experience

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  Blue Water Motel (Office of the Administrator General projects)

  • Lusaka, Zambia

  • Estate Manager (Property/Lodge Management)

    • Mar 2021 - Present
    • Lusaka, Zambia

    -Working with the senior management team to set up goals that promote thegrowth of the business.-Preparing budgets, schedules and any other documents that are required bythe business.-Developing plans and strategies to improve productivity and reduce costswithin the business.-Contributing to corporate strategy and lead development in the areas ofproduction, purchasing and distribution to ensure that company achieves itsshort and long-term objectives.-Developing and controlling the budget for the Operations Department, whileensuring that the department has all the resources required to meet itsobjectives within agreed financial constraints.-Ensuring that the requirements of customers are met in an efficient andtimely manner.-Promoting and ensuring health and safety in the business.-Lodge operations and logistical support.-Management of housekeeping and rooms division.-Coordination of front office,stores stock reconciliation ,food and beverageand security magement.-Project management formulation, implementation , monitoring andevaluation and review.-Develops marketing strategy by studying economic indicators; trackingchanges in supply and demand; identifying customers and their current andfuture needs; and monitoring the competition.-Contributes to marketing effectiveness by identifying short-term and longrange issues that must be addressed; providing information and commentarypertinent to deliberations; recommending options and courses of action; andimplementing directives.-Maintains relations with customers by organizing and developing specificcustomer-relations programs and determining company presence atconventions, annual meetings, trade associations, and seminars.-Achieves financial objectives by preparing an annual budget, schedulingexpenditures, analyzing variances, and initiating corrective actions

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  Garnet Hotels

  • Lusaka, Lusaka Province, Zambia

  • General Manager

    • Sep 2020 - Feb 2021
    • Lusaka, Lusaka Province, Zambia

    -Oversee day-to-day operations-Design strategy and set goals for growth-Maintain budgets and optimize expenses-Set policies and processes-Ensure employees work productively and develop professionally-Oversee recruitment and training of new employees-Evaluate and improve operations and financial performance-Direct the employee assessment process-Prepare regular reports for upper management-Ensure staff follows health and safety regulations

• 

  Palmwood Lodge

  • Lusaka, Zambia

  • Lodge Manager

    • Sep 2019 - Sep 2020
    • Lusaka, Zambia

    -Monitoring employee performance and conducting regular evaluations tohelp improve customer service.-Collecting payments and maintaining records of budgets, funds, andexpenses.-Resolving issues regarding hotel services, amenities, and policies.Organizing activities and assigning responsibilities to employees to ensureproductivity.-Creating and applying a marketing strategy to promote the hotel’s servicesand amenities.-Coordinating with external parties, including suppliers, travel agencies, andconference planners.-Evaluating hotel performance and ensuring compliance with health andsafety rules.-Partaking in financial activities, including establishing room rates, settingbudgets, and assigning funds to departments.-Build and maintain guest relationships-Financial oversight-Procurement and supplies management-Staff recruitment, training and motivation-Marketing, advertising, public relations-Events facilitation and co-ordination-Front of House Management-Guest Relations Management-Events management,food and beverage coordination-Human Resources management-Sales and marketing management

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  Postdotnet Zambia Limited

  • Lusaka

  • Retail Store Manager

    • May 2016 - Aug 2019
    • Lusaka

    -Organize all store operations and allocate responsibilities to personnel-Supervise and guide staff towards maximum performance.-Prepare and control the store’s budget aiming for minimum expenditure andefficiency.-Monitor stock levels and purchases and ensure they stay within budget-Deal with complaints from customers to maintain the store’s reputation-Inspect the areas in the store and resolve any issues that might arise-Plan and oversee in-store promotional events or displays-Analyze sales and revenue reports and make forecasts-Ensure the store fulfils all legal health and safety guidelines-Maintain customer experience through team member interaction and store presentation- Maintain the sales quota through inside sales at retail store on a daily basis- Supervise actions of the retail sales associates - Prepare cost analysis, quotes and profit calculations- Maintain knowledge of new products and research, primarily computer systems- Endeavor to meet and exceed team member expectations by providing department and service teamwork- Demonstrate teamwork by assisting and cooperating with co-workers as neededCommunicate effectively- Maintain confidentiality of company and all customer information- Represent company in areas of public relations like trade shows- Preparation of daily, weekly and monthly sales variance reports and business progress reports- Preparation of sales pipelines, forecasts and projections-Participating in staff performance appraisals, recruitment and staff trainings-Stock management and ensuring variances are followed up and minimized at all time- Key account management and client relations all in a bid to develop client-customer relationship

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  Tecla Hotel and Lodges Limited

  • Lusaka

  • Operations/Lodge Manager

    • May 2007 - May 2016
    • Lusaka

    -Ensuring that all staff are trained in proper procedures and policies throughan ongoing training program-Meeting with the general manager to discuss business operations and plansfor improvement-Monitoring staff performance through regular assessments of productivitylevels and employee satisfaction-Overseeing the budget to ensure that costs do not exceed revenues-Scheduling staff members’ work hours and coordinating with otherdepartments such as housekeeping or security to ensure a smooth operation-Determining staffing needs based on factors such as statistical data andpast experience-Monitoring occupancy rates and room rates to ensure that profits aremaximized while ensuring that customers are satisfied-Developing and implementing marketing strategies to promote hotel brandawareness and increases in revenue.-Working with the front office staff to ensure that all guest requests arehandled properly and in a timely manner.-Oversee day-to-day operations-Design strategy and set goals for growth-Maintain budgets and optimize expenses-Set policies and processes-Ensure employees work productively and develop professionally-Oversee recruitment and training of new employees-Evaluate and improve operations and financial performance-Direct the employee assessment process-Prepare regular reports for upper management-Ensure staff follows health and safety regulations-Provide solutions to issues (e.g. profit decline, employee conflicts, loss ofbusiness to competitors)

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  Hotel Intercontinental

  • Lusaka, Lusaka Province, Zambia

  • Banqueting Waiter/Barman

    • Jun 2006 - Apr 2007
    • Lusaka, Lusaka Province, Zambia

    Greet and escort customers to their tables-Present menu and provide detailed information when asked (e.g. aboutportions, ingredients or potential food allergies)-Prepare tables by setting up linens, silverware and glasses-Inform customers about the day’s specials-Offer menu recommendations upon request-Take accurate food and drinks orders, using a POS ordering software,orderslips or by memorization-Serve food and drink orders-Check dishes and kitchenware for cleanliness and presentation and reportany problems-Arrange table settings and maintain a tidy dining area-Deliver checks and collect bill payments-Carry dirty plates, glasses and silverware to kitchen for cleaning-Follow all relevant health department regulations-Provide excellent customer service to guests

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  Royal Zambezi Lodge

  • Lusaka, Lusaka Province, Zambia

  • Waiter/Barman

    • Dec 2005 - Apr 2006
    • Lusaka, Lusaka Province, Zambia

    -Greet and escort customers to their tables-Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)-Prepare tables by setting up linens, silverware and glasses-Inform customers about the day’s specials-Offer menu recommendations upon request-Up-sell additional products when appropriate-Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization-Communicate order details to the Kitchen Staff-Serve food and drink orders-Check dishes and kitchenware for cleanliness and presentation and report any problems-Arrange table settings and maintain a tidy dining area-Deliver checks and collect bill payments-Carry dirty plates, glasses and silverware to kitchen for cleaning-Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)-Follow all relevant health department regulations-Provide excellent customer service to guests