Experience

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  Novotel Perth Murray Street

  • Perth, Western Australia, Australia

  • F&B Supervisor

    • Feb 2023 - Present
    • Perth, Western Australia, Australia

    - Leading a team of 20 F&B staffs in providing exceptional service and maintaining high-quality food standards.- Managing daily operations, including food preparation, service, and inventory control, consistently achieving and exceeding performance targets.- Implementing and enforcing health and safety protocols, ensuring compliance with local regulations.- Successfully trained and developed new and existing staff members to enhance their skills and performance.- Maintaining a keen awareness of industry trends, adjusting menu offerings and service techniques accordingly.

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  Rendezvous Hotels

  • Perth, Western Australia, Australia

  • Guest Service Agent

    • Feb 2023 - Jan 2024
    • Perth, Western Australia, Australia

• 

  The Melbourne Hotel

  • Perth, Western Australia, Australia

  • Customer Service Representative Team Lead

    • Aug 2020 - Feb 2023
    • Perth, Western Australia, Australia

    - Assisted the F&B Supervisor in ensuring the smooth operation of the F&B department.- Oversaw staff performance, providing training and guidance to improve service quality.- Contributed to menu development and management, including pricing and cost analysis.- Effectively managed vendor relationships and negotiated contracts to secure favourable terms.- Coordinated and supervised banquets, weddings, and corporate events, ensuring client satisfaction.

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  InterContinental Perth City Centre

  • Perth, Western Australia, Australia

  • Team Leader

    • Oct 2019 - Jan 2023
    • Perth, Western Australia, Australia

    - Support, lead and motivate the team to meet sales, profit and compliance targets by achieving the following on a day-to-day basis shifts and activities.- Excellent customer services- Hosting and welcoming guests and ensure their satisfaction, comfort and safety.- Adhering to all of hotel's standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace as well as achieving highest level of HACCP practices.

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  COMO Hotels and Resorts - Wildflower

  • Perth, Western Australia, Australia

  • Food And Beverage Assistant

    • Jan 2018 - Oct 2019
    • Perth, Western Australia, Australia

    - Greeting customers in a confident and professional way before taking their orders, serving items and cleaning away used crockery, cutlery and glasses.- Understanding all food and beverage items on the menu and delivering information about particular products to customers and offer personalised recommendations.- Collecting payment and operating the point of sale system.

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  W Hotels

  • Singapore

  • Banquet Coordinator

    • Aug 2012 - Dec 2013
    • Singapore

    - Overseeing banquet events, greeting clients, presenting menus- Ensuring the sanitation of the banquet hall- Ensuring customer needs and satisfaction- Supervising team members, and monitoring staff performance.

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  Prudential Assurance

  • Retail Sales Consultant

    • Jan 2011 - May 2012

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  K-LINK Healthcare (India) Pvt Ltd

  • Retailer

    • Jul 2010 - Sep 2011