Experience

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  California State University, East Bay

  • IT Consultant

    • Oct 2000 - Present

    Provides a wide range of computer support, training and consultation services directly to administrative computer users; both first level and second level technical support. Troubleshoot computer problems; consults with computer users who need to apply IT resources to automate office procedures; develops and presents training; administers server applications used centrally and campus-wide, and makes recommendations on adopting existing and emerging information technologies.

  • Test Administrator

    • 2008 - Present

    Provide a secure exam delivery, checks in examinees, verify identification and explains the exam process to students.

• 

  California State University - East Bay

  • Hayward, CA.

  • IT Resource Analyst

    • Oct 1990 - Present
    • Hayward, CA.

    This position supports ITS operations by executing tasks and projects for resource/asset management, procurement/contract management, and communication. As a central point of contact, this position interact with all levels of employees within ITS and other business units across campus as appropriate.Responsible for managing the lifecycle of IT resources, including the assessment, approval, procurement, contract, inventory, compliance, reporting, and disposal of all university-owned IT resources. In collaboration with the university’s Property Office, ensures that all auditing requirements are met for IT resources. Additionally, supports the ITS management team in submitting and tracking purchase requisitions and ensuring invoices are processed in a timely manner.Following industry best practices and the IT Service Management framework, it demands developing in-depth knowledge of technology resources as well as excellent customer service skills, striving towards creating a positive culture within ITS and the university. Key role in making recommendations on policies, procedures, and emerging technology.

• 

  California State University, East Bay

  • Office Manager

    • 1990 - 2000

    Oversee the day to day administrative operation of EH & Safety Department including but not limited to departmental budget, staffing & Supervising, coordination of various safety trainings, occupational health, certification, inventory and documentation.

• 

  ADP Dealer Services

  • Lead Admin Tech

    • 1987 - 1990