Experience

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  Argotec LLC d/b/a Mativ ISO 9001 2015

  • Greenfield, MA 01301

  • Customer Service Representative

    • Jun 2018 - Mar 2024
    • Greenfield, MA 01301

    Multinational, US centric, global provider of engineered solutions, and Advanced Materials and Structures (AMS); 7,500 employees worldwide with 270 locally. Greenfield revenue base $170 million annually. ISO 9001:2015.• Coordinate domestic and export shipments with customer requirements to facili...

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  Pelican Products, Inc ISO 9001 2008

  • South Deerfield, MA 01373

  • International Concierge Customer Service Representative

    • Nov 2015 - Jan 2017
    • South Deerfield, MA 01373

    American multinational specialty container and packaging manufacturer with 1,300 employees worldwide; 450 locally. Revenue base of $150 million annually. • Handled customer escalations using effective mediation, trouble shooting and problem solving skills in order to insure customer satisfaction ...

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  Montague Machine Company

  • Turners Falls, MA 01376

  • Office Administrator & Customer Service/Sales

    • Nov 2006 - Nov 2015
    • Turners Falls, MA 01376

    Family-owned paper industry machinery manufacturer; 30 employees and $5-10M dollar annual revenue. • Supported President, VP, Purchasing Agent, Engineering, and Foreman with efficient, organized, and dependable assistance resulting in enhanced operational flow of a deadline-driven environment.• S...

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  Apple Creek Amish Furniture

  • Whately, MA

  • Customer Service and Sales Representative

    • Feb 2006 - Nov 2006
    • Whately, MA

    Family-owned million dollar per year furniture sales company; interim position for employee on medical leave.• Managed showroom in South Hadley.• Created and cataloged a 12 volume furniture pictorial directory for five sales professionals.• Developed and entered data for furniture price lists. ...

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  Berkshire East Ski Resort

  • Charlemont, MA

  • Customer Service and Ticket Sales

    • Nov 2003 - Mar 2006
    • Charlemont, MA

    One of the largest ski areas in Southern New England; 200 seasonal employees; multi-million dollar seasonal revenue.• Managed customer service and communication for resort in fast paced environment.• Handled customer emergencies as support for Ski Patrol; tactfully addressed complaints in order t...

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  Valley Christian School

  • Northampton, MA

  • Teacher Grade Six

    • Aug 1999 - Jun 2003
    • Northampton, MA

    Private school with 125-member student body.• Taught math, language (literature, grammar, vocabulary, writing, orthography, penmanship) Bible, French; interfaced with other disciplines (history, science, music, art).• Organized field trips (bookings, transportation, finances, chaperon recruitment...