Experience

• 

  Gear4music Ltd.

  • United Kingdom
  • Retail Musical Instruments
  • 200 - 300 Employee

  • Live Sound Merchandiser

    • May 2024 - Present

  • Music Showroom Advisor

    • Aug 2017 - Present

    During my time at the showroom, I have acquired the expertise to showcase a deep understanding of music and audio equipment, a dedication to delivering exceptional customer service, and a keen attention to detail regarding inventory management and presentation. I firmly believe that my contributions have attributed to the showroom's success, as I uphold the utmost professionalism in a field that I am passionate about.- I provide expert advice to customers about music equipment, ensuring their needs are fully understood and met. Additionally, I conduct product demonstrations to showcase the features and effectively highlight the benefits to customers.- With a high knowledge of the company procedures, I conduct training opportunities to inexperienced staff and offer troubleshooting advice. I have dealt with manager escalations and calmly resolved customer concerns to ensure satisfaction.- I have experience in other departments including: customer services, web content, photography, video studio, warehouse and returns department. During the Covid-19 pandemic, I adapted to working morning and night shifts and contributed to different departments and adapt to the evolving demands.

• 

  Dorothy Perkins

  • York

  • Retail Specialist

    • Jul 2017 - Mar 2018
    • York

    My job role included maintaining visual appeal of the merchandise to drive steady sales. I developed my own sales skills as well as trained other representatives with company procedures and sales techniques. I also provided personalised advice to customers, always with a positive and patient attitude.

• 

  La Picanteria

  • Various

  • Market Stall Administrator

    • Jul 2015 - Sep 2017
    • Various

    I fronted a family market stall in cities across the UK. My responsibilities included creating engaging displays to entice customers, selling high-quality authentic Mexican ingredients and cooking equipment with a deep understanding and knowledge of the products, in addition to delivering adaptable customer service.

• 

  Beech House Bed and Breakfast

  • York

  • Chambermaid

    • Jun 2014 - Jul 2017
    • York

    I undertook all chambermaid and caretaking responsibilities. This encompassed maintaining efficient housekeeping standards, overseeing quality control for food services, fulfilling waitressing duties, and offering local information and assistance to guests.

• 

  RSPCA

  • York

  • Volunteer

    • Mar 2012 - May 2014
    • York

    My time as a volunteer at the RSCPA contributed to the welfare of the dogs in the shelter. My role included walking, feeding and socialising with the animals, which helped me to develop a strong empathy for animals in need.