Experience

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  Belong Health

  • United States

  • Community Health Worker- Care Manager DSNP

    • Jul 2023 - Present
    • United States

    Orient new members to the Belong Health DSNP - Dual Special Needs Program ( Medicare/Medicaid)Empower members to make informed decisions and advocate on their behalfIdentify, develop, and implement the individual care plansReduce and resolve challenges or barriers to achieve their optimal level of health, independence, safety and well beingMeet with Physician, RN, Social workers, Pharm MD representatives to identify member health needsDevelop and maintain collaborative relationship with members,providers, community-based resources, and the team

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  UnitedHealth Group

  • United States

  • Community Health Worker- CHW

    • Dec 2022 - Jul 2023
    • United States

    LANDMARK HEALTH, Remote​​​​​ ​​ Conduct home visits and / or phone or video calls to patients to collect clinical and psychosocial information, and carry out designated tasks, including but not limited to: Resource referral and connectionQuality measure documentation, support, and follow upTelemedicine facilitation and set upCollect information regarding patient conditions using standardized checklists and templatesPartner with Landmark Interdisciplinary Team (Providers, Nurses, Social Workers, Behavioral Health Therapists etc.) to drive improvement in patient outcomes and satisfactionActively participate in weekly interdisciplinary team meetings

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  Synapse Services, LLC

  • United States

  • Human Resources Coordinator

    • Jun 2021 - Dec 2022
    • United States

    A primary focus of the position was to bring new structure to the HR organization of this niche wholesale insurance brokerage, and I am delighted to have played a key role in reinvigorating the company’s culture with engaged personnel committed to supporting the business strategy. Other highlights include: designing and overseeing all facets of onboarding/offboarding; designing the company’s review processes and core values statement; establishing policies & procedures; providing expertise spanning medical, dental, vision, 401(k), and FSA/HSA benefits; serving as a coach/mentor; conducting workshops on emotional intelligence & situational awareness; helping redesign the employee handbook; and providing critical leadership during a period of staffing challenges as a consequence of the pandemic.

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  UR Thompson Health

  • Canandaigua, NY

  • Cardiology Technician

    • Mar 2012 - Mar 2021
    • Canandaigua, NY

    It is always an honor to work for a world-class organization and this was certainly the case throughout my nine-year tenure at UR Thompson Health. Highlights included conducting stress and other diagnostic tests and responding to acute emergency situations; training and developing new cardiology technicians; scanning EKG tracing for markedly abnormal rhythms and bringing this data to the Cardiologist’s attention; performing computer & device maintenance and troubleshooting; acquiring proficiency with electronic health records; promoting the organization’s core values of excellence and customer service to internal and external customers; and earning outstanding evaluations throughout tenure with special recognition for performance throughout the pandemic.

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  Verizon

  • Executive/ Project Manager | Network Provisioner

    • Jun 1991 - 2012

    In this role, I was responsible for telecommunications project planning, definition, execution, and close-out, from building a comprehensive work plan to managing/motivating project teams. Primary responsibilities included directing the use of new technologies linking business end-users to the companies that provided them; programming VoIP, Frame Relay, Digital, and other services; overseeing research, evaluation, and implementation of new technologies; managing the network budget; and developing relevant policies and procedures.