Experience

• 

  Rochester Cable

  • Human Resources And Training Manager

• 

  Sodexo

  • Director Of Environmental Services

    • Jan 2009 - Oct 2010

    Mary Washington Health CareLed the Environmental Services department to ensure delivery of service to a four hundred thirty seven bed hospital, a one hundred bed hospital and a free standing ED. Responsibilities included:  Budget creation and control for a combined budget of 6.7 million dollars  Managing a staff of 151 employees and 6 leaders to ensure provision of exceptional service  Partner and patient relationship management via the Gold Check Audit and Evaluation Vendor selection and management Purchasing supplies and capital equipment  Quality control through inspections, rounds with customers, and follow up  Achieved customer satisfaction in the 98th%tile

• 

  Hyosung USA, Inc.

  • Human Resources and Safety Manager

    • Nov 2005 - Dec 2008

    Scottsville PlantLed all aspects of the Human Resources function at a manufacturing facility in a Union environment: -Recruiting, selection, and retention achieving a turn over rate of 0.87% -Employee relations for 112 full time employees -Compensation and benefits totaling an annual budget of $6.3 million -Development plan and Evaluation process implemented for Leadership and Hourly employees Serve as Safety Manager maintained an overall incident rate of 3.39 accountable for: -Compliance -Training -Reporting

• 

  Marriott International

  • Virginia

  • Operations Manager

    • Sep 1985 - Oct 2005
    • Virginia

    2003-2005 Human Resources and Training Manager, University of Virginia Health SystemImplemented and led all aspects and applications of the human resource function:  Payroll for Sodexho and UVA employees  Performance appraisal system for 250 employees  Policy and procedure development and implementation  Employee communications, relations, recognition, and rewards 1996-2003 Hospitality Manager and Interim General Manager, Mary Washington HospitalLed process redesign team to integrate all of the support services for the Hospitality Division creating the Hospitality Services Center. This project included:  Focus groups and surveying of customers Work load analysis  Job redesign  Software Application installation  Selection of and training of employees Leader and Team member for numerous teams created to design, deliver, and measure Service Excellence that achieved Customer Satisfaction levels in the 91%tile per the Gallup Patient Satisfaction survey. A Service Excellence Champion and trained facilitator who helped deliver training to 2,500 Associates across the organization. In the role of interim General Manager led the start up process, including a budget of 3.5 million and vendor selection. 1994-1996 Director of EVS, John Randolph Medical CenterLed the Environmental Services department to ensure delivery of service to a one hundred bed hospital and one hundred bed long term care facility. Responsibilities included:  Budget creation and control for a combined budget of one million dollars  Managing a staff of 63 employees to ensure provision of excellent service  Payroll processing for department  Purchasing supplies and capital equipment  Quality control through inspections, rounds with customers, and follow up  Achieved customer satisfaction of 92% and employee satisfaction of 88%