Experience

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  One Ocean Resort & Spa

  • United States
  • Hospitality
  • 1 - 100 Employee

  • Group Sales Coordinator

    • Jan 2017 - Present

    -Source all leads via email, telephone and other sources, and distribute appropriately to the Sales Managers.- Assist in maintaining good-standing relationships with clients to promote repeat business.- Maintain accurate balancing between the 3 systems (Springer Miller System, Synxis and Delphi).- Completing Sales Contract Turnovers as needed for Sales Managers and DOS.- Proof and edit all digital files and electronic proposals before sending to clients.- Assist sales team retrieving rooming list, deposits and banquet guarantees when needed.- Keep inventory and organize all promotional products on property to prevent product loss and keep track of when you will need to order more promotional items for Sale Managers use.- Work with Care Committee to improve guest service as well as associate relations. -Generate social media content, images and text to post on all social media forums for your property and the properties outlets.

  • Guest Historian

    • Oct 2014 - Jan 2017

    • Edit and review all reservations after they have been booked. • Determine which guests can be granted a seamless arrival and reach out to those who do not match the criteria. • Responsible for communicating guest needs to any departments or outlets. • Contacting any guests who might celebrate a special occasion while on property and then determine the appropriate amenities to be placed in the guest room. • Conduct a daily meeting with each department manager reviewing special preferences, billing concerns, or any previous issues during the guests’ last stay.

  • Front Desk Agent/ Rooms Controller

    • Apr 2015 - May 2015

    • Attended to hotel guests and checked them in and out of the hotel. • Answered any billing questions the guests may have. • Preformed seamless arrivals and collected method of payments for non-seamless arrivals. • Controlled room blocking for guests arriving and communicated to all departments when rooms were clean and stocked.

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  One Ocean Resort & Spa

  • Atlantic Beach, FL

  • One Touch Operator/ Reservations Agent

    • May 2014 - Oct 2014
    • Atlantic Beach, FL

    • Answered all incoming calls to the hotel and dispatched them to the proper persons/departments. • Handled all reservations for the Hotel, Spa, and the Restaurant.• Distributed tasks and duties to other employees. • Responsible for providing overall reservations and revenue support for the hotel. Responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts

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  Corolla Light Resort

  • Corolla, North Carolina

  • Activity Intern and Guest Services Representative

    • May 2013 - Aug 2013
    • Corolla, North Carolina

    •Planned, implemented, and facilitated daily activities for resort guests and owners. •Established courteous and professional relationships with resort owners and guests through excellent customer service and relations•Worked at the Oceanfront Desk to help check for wristbands, answered the phone, helped direct guests, answered questions, and maintained trolley hours. •Worked as a cashier at the Oceanfront Gift Shop to help open/close the store, manage Z-reports along with inventory and cost control.