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Elizabeth Rafferty, Pmp, Cspo
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- Information Literacy
- Research
- Customer Service
- Program Management
- Project Management
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Bio
Credentials
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Leadership Foundations
Lynda.comMay, 2018- May, 2026 -
Leading Productive Meetings
Lynda.comMay, 2018- May, 2026 -
Management Foundations
Lynda.comMay, 2018- May, 2026 -
Project Management for Creative Projects
Lynda.comMay, 2018- May, 2026 -
Strategic Planning Foundations
Lynda.comMay, 2018- May, 2026 -
Agile Instructional Design
Lynda.comApr, 2018- May, 2026 -
The Hiring Blind Spots
Lynda.comApr, 2018- May, 2026 -
Advanced Microsoft Project
lynda.comJul, 2015- May, 2026 -
Influencing Others
lynda.comJul, 2015- May, 2026 -
Microsoft Project Web Application 2013
lynda.comJul, 2015- May, 2026 -
Project 2013 Essential Training
lynda.comJun, 2015- May, 2026 -
Project Management Professional
Project Management InstituteJun, 2014- May, 2026 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceAug, 2020- May, 2026 -
Agile at Work: Building Your Agile Team
Lynda.comNov, 2016- May, 2026 -
Agile at Work: Planning with Agile User Stories
Lynda.comNov, 2016- May, 2026 -
Agile at Work: Driving Productive Agile Meetings
Lynda.comOct, 2016- May, 2026 -
Agile Project Management
Lynda.comOct, 2016- May, 2026 -
Agile Project Management with Microsoft Project
Lynda.comOct, 2016- May, 2026 -
Managing Employee Performance Problems
Lynda.comOct, 2016- May, 2026 -
New Manager Fundamentals
Lynda.comOct, 2016- May, 2026 -
Transitioning from Waterfall to Agile Project Management
Lynda.comOct, 2016- May, 2026
Experience
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Principal Project Manager
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Space Telescope Science Institute
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Baltimore, Maryland, United States
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Project Manager
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Feb 2020 - Present
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Baltimore, Maryland, United States
Work with STScI engineers, scientists and operations staff, as well as business staff and managers to ensure a cohesive approach to managing change and establishing priorities across all parts of the organization Provide project management services, including task planning and scheduling, risk management, budget management, training and project resolution Lead cross-organization teams through the implementation of both agile and predictive practicesProvide know-how in project management methodologies and standards to facilitate effective and efficient project completion for multiple NASA missions
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basys, LLC
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Baltimore, Maryland Area
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Project Manager
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Oct 2018 - Jan 2020
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Baltimore, Maryland Area
• Develop detailed project plans, including work breakdown structures, schedule creation, effort and resource planning, and synthesizing of plans across multiple projects• Lead the planning and prioritization of PMO related activities • Assist both technical and customer departments in the development and communication of the PMO process• Ensure that products, processes, applications, and systems are in compliance with established standards and meet client or organization requirements • Responsible for defining project management metrics for products and services Ensure all team members are aware of and follow established PMO policies, procedures and templates• Ability to manage multiple large projects at one time • Assess and establish Project Management processes• Frequently interacts and communicates with Executive Management internally and at customer site
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Pearson Online & Blended Learning
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Baltimore, Maryland
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Manager of Course Product Development
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Sep 2016 - Jun 2018
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Baltimore, Maryland
Acted as Program Manager to advance strategic goals by managing multiple related projects, overseeing progress, tracking action items and budgets, and resolving issues. Served as subject matter expert for all things project management, including waterfall and Agile methodologies and tools. Provided leadership to Curriculum Product Development Managers, including functional training, professional development, and overall personnel support.* Minimized exposure and risk on production portfolio, including development of contingency plans, allowing for flexibility in fast-changing environment with multiple unknowns.* Ensured resource workload was balanced across portfolio and all products met quality standards, timeline, and budget by using MS Project and PWA and partnering with functional managers to identify and execute efficiencies.* Improved performance and productivity by exploring new tools, including developing Google Site as repository for department processes and procedures and piloting use of Jira and Trello in existing projects.* Provided timely and helpful information to executives, including information that led to contract renegotiation with vendor that reduced costs by 18%.
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Connections Education
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Baltimore, MD
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Project Manager II
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Jun 2015 - Sep 2016
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Baltimore, MD
Drove projects to completion by managing scope, risk, deliverables, and project schedule to verify all milestones and requirements were met. Assigned individual responsibilities and identified appropriate resources alongside other department managers when needed. Supervised contractors, vendors, and consultants.* Communicated effectively with Senior Manager of Course Product Development and key stakeholders from other departments through facilitation of meetings and status updates via tickets, emails, etc.* Recognized, mitigated, and escalated risks as needed in collaboration with team stakeholders, confirming issues were clearly documented and communicated.* Investigated and compiled lessons learned as they were surfaced by team, ensuring subsequent application in future efforts.
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Collaborative Summer Library Program
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Mason City, IA
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Board Member and Teen Manual Committee Chair
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Jun 2012 - May 2015
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Mason City, IA
The Collaborative Summer Library Program (CSLP) is a consortium of states working together to provide high-quality summer reading program materials for children at the lowest cost possible for their public libraries. We produce a fully-integrated program for our customers, who include over 13,000 public libraries in all 50 states as well as internationally. As the Teen Manual Committee Chair, I work closely with the editor of the manual as well as the CSLP office and the manual committee to produce a 200 page manual organized around a different theme each year. • Manage requirements changes through a formally defined scope change process• Coordinate manual requirements and parameters• Obtain input from subject matter experts• Align deliverables with organizational goals and practices• Communicate to internal and external stakeholders, including vendors, editors, writers and customers, via written and oral communication methodsAs a member of the Board, I am responsible for planning, coordinating, communicating and managing all CSLP activities. Projects I am contributing to currently include: • lead the ad-hoc stats committee on creating a white paper, including requirements gathering, stakeholder engagement, RFP and contract negotiation, and budgeting• contribute to RFP for vendors for various aspects of the program, including incentives, content production, and artwork• consult with marketing committee on selection of PSA vendor and approval of PSA, social media marketing plan (including Facebook, Pinterest, Hootsuite and YouTube)• work with our marketing firm on web design and content, marketing, partnerships and branding
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United States
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Libraries
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500 - 600 Employee
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Youth Services Specialist
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Jun 2006 - May 2015
Planned, executed, monitored, controlled, and closed multiple projects, including yearly $70K system-wide and state-wide Summer Reading programs and $250K county-wide teen grant. Managed scope, risks, budget, deliverables, milestones, and schedule of multiple and varied projects simultaneously. Maintained strong partnerships with outside agencies to meet mutual goals, including Campfire USA, 4-H, Big Brothers Big Sisters, and county school system. Supervised full- and part-time staff and interns.* Represented Maryland at national level and elected to Board of Directors for Collaborative Summer Library Program, gaining experience in change management during restructuring of organizational leadership and hiring first executive director.* Conducted trainings at system-wide workshops, MLA conference, and National Afterschool Association conference, introducing best practices and processes to other librarians.* Managed $250K grant to BCPL from 2007 - 2010, accountable for resource identification and allocation, schedule development, stakeholder management and budget.* Chaired systemwide workplan committees, exploring and making recommendations for system innovations.* Performed procurement management for system and state-wide summer reading materials from variety of vendors each year, including requirements management, make-or-buy analysis, SOW, bid process, contract resolution, and reconciliation for contracts from $3K-$75K, making sure customers received materials on time and within budget to run successful summer reading program each year.* Voted onto the Maryland Cooperative Extension Advisory Board in 2008 and voted president of the Board in 2010.
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Information Services Specialist
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Dec 2002 - Jun 2006
Answered information questions received by phone, email, and AskUsNow! chat service from customers of diverse backgrounds. Developed and facilitated group trainings and presentations for latest technology and internet tools and services.* Managed and maintained multiple web pages using FrontPage, Drupal, and HTML, verifying county library website was accurate, up-to-date, and accessible.* Worked on Service to Teen Parents Workplan Committee as part of Leadership Development Workplan in 2006, resulting in creation of new position to serve teens.
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Library Associate I & II
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May 1999 - Dec 2002
• Proactively communicated and collaborated with stakeholders to analyze information needs• Leveraged resources and technology to connect customers to resources, services or ideas• Developed and demonstrated the ability to exchange information with others clearly and concisely, in written and verbal formats
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University of Maryland Extension Advisory Council, Baltimore County
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Cockeysville, MD
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Board President
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Jun 2007 - Apr 2014
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Cockeysville, MD
University of Maryland Extension (UME) is a statewide, non-formal education system within the college of Agriculture and Natural Resources and the University of Maryland Eastern Shore. As a Board Member, I serve in an advisory capacity to the county Extension faculty in developing programs, identifying problem areas and establishing program priorities, maintain fiscal internal control procedures, and assist with informing stakeholders about Extension programs, activities and accomplishments. As Board President, I preside over all meetings of the Council.
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Server
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1990 - 2001
Customer service, food service, beverage service
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Education
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2008 - 2010Drexel University
MLS, Library Science -
1990 - 1994
Salisbury University
Bachelor of Arts (B.A.), English Literature -
1987 - 1990
Suitland High School
Suggested Services
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Industry Focus. “Education Management”
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