Experience

• 

  Candy Club LLC

  • Sales Ops Manager

    • Sep 2021 - Present
• 

  Choura

  • United States
  • Events Services
  • 1 - 100 Employee

  • Management

    • Jan 2019 - Mar 2020

    **SALES MANAGER RESPONSIBILITIES**•Successfully and efficiently handled all incoming cash including customer deposits and Accounts Receivable payments in addition to that I was responsible for forecasting any future payments•Reported on weekly and monthly sales (actuals vs budget/goal)•Managed and developed a team of 5 Account Coordinators to facilitate all company sales within process•Monitored the growth and development of all Key & Core customers thru Account Managers•Proposed and implemented process improvements to create efficiencies, identify margin opportunities, and create a better customer experience•Managed office workflow, schedules, calendars and team communication•Collaborated with Operations Team and Fabrication Team to help establish inter-departmental improvements and policies•Approved all company write offs, sponsorships, discounts, pricing adjustments and customer terms•Managed account distribution and policies for Key and Core accounts•Communicated with core accounts when needed •Oversaw all training and implementation with staff and operating systems / partners

  • Account Coordinator

    • Mar 2016 - Jan 2019

    •Ensure positive customer experience via phone calls and walk ins •Assist Senior Event Designers and teams in sales production (inputting orders, making revisions, printing contracts, etc.) • Play lead role in responding to inquiries and reservation requests •Remain knowledgeable of market trends, competitors, and local event happenings and schedules •Ability to provide support on high-level initiatives including but not limited to: marketing materials, database analysis, pre and post-event profitability reports, and more. •Maintain a filling system of events consistent with the office •Use Alert to enter contracts and pull reports Responsible for heavy correspondence with clients and mailing invoices •Propose new processes and solutions to current system challenges •Perform any reasonable tasks assigned which the associate is capable of performing, including assisting other Event Professionals with orders when necessary •Contribute to overall team effort when asked

• 

  Thyme Cafe & Market

  • Santa Monica, California

  • Director of Catering

    • Jun 2014 - Mar 2016
    • Santa Monica, California

    •Book and plan details of the event with clients (Custom Menus, Event Rentals)•Provide on going correspondence with clients up until and throughout event ensuring that all questions and concerns are addressed•Ordering/inventory for events*Event Staffing•Handle payroll and HR issues•Facilitate sta...

• 

  Chart House Redondo Beach

  • Redondo Beach

  • Assistant Catering Sales Manager

    • Jun 2013 - Jun 2014
    • Redondo Beach

    •Provide excellent customer service to guests•Administrative Duties including answering phones, taking reservations, corresponding with clients via email and phone, send proposals.•Create marketing material•Give on going tours of the facility•Set up and break down events•Facilitate wedding ceremo...

• 

  Erhart's Catering

  • Event Manager

    • May 2012 - Jun 2013

    •Book and plan details of the event with clients (Menu Creation & Event Rentals)•Day of event coordination from start to finish•Provide on going correspondence with clients up until and throughout event ensuring that all questions and concerns are addressed•Create time lines for day of event•...

• 

  Chart House Restaurant

  • Server / Head Banquet Server

    • Feb 2001 - May 2012

    •Provide excellent customer service to guests•Ensure all events went according to BEO•Set up & Break Down of Weddings, Corporate Events & Private Parties