Experience

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  TEN-E Packaging Services, Inc.

  • United States
  • Packaging and Containers Manufacturing
  • 1 - 100 Employee

  • Quality System Analyst

    • Mar 2019 - Present

  • Administrative and Spanish Language Support

    • Jun 2016 - Present

    Provide high-level administrative support to Project Managers by accurately formatting lab test results and data from worksheets into a detailed and professional end-product summary report. Reports include explanatory text, photos, tables and graphs. Manage the many and varied administrative needs for multiple projects and multiple engineers on tight timelines. Remove language-based barriers to smooth service for our Spanish speaking customers by translating communications and documents from one language to the other, handling phone inquiries and assisting with any issues that arise. Perform internal audits and other miscellaneous for ISO Quality team, document findings, identify opportunities for improvement.

• 

  Tartan High School

  • Oakdale, MN

  • Spanish Teacher

    • Aug 2007 - Present
    • Oakdale, MN

    Guided diverse groups (academically, economically, culturally, age and personality) to learning and success via effective lesson planning/creation/execution and strong relationship building. Determined individual learning styles, managed behaviors, fostered buy-in and cooperation. Continuously analyzed and assessed effectiveness and adapted as necessary. Communicated at different levels across many groups-- students, parents, administration, counselors, and coworkers. Utilized short and long-term planning, flexibility, and time management. Multi-tasked on a daily basis. Taught all levels (1-4) and Heritage speakers.

• 

  Buffalo Wild Wings

  • Server

    • Jun 2009 - Present

    Provided accurate, efficient, and pleasant service to multiple groups in a fast-paced environment. Proactively worked to prevent problems before they occured, or solved as they arose. Multi-tasked to provide efficient service and complete required behind-the-scenes tasks in minimal time to maximize income. "Read"​ customer (mood, needs) and built short-term relationships to satisfy needs. Worked as a team with fellow servers, kitchen staff, and management to provide high quality service and ensure customer satisfaction. Consistently received high scores from independent evaluators for excellent customer service. [Performed same services at Applebee's Neighborhood Bar & Grill from 2000-2007.]

• 

  Satellite Network Systems

  • St. Paul MN

  • Office Manager and Executive Assistant

    • Aug 1992 - Oct 1995
    • St. Paul MN

    Coordinated busy satellite business-television office, arranged meetings and travel, assisted in compilation and proofreading/editing of sales proposals, assisted with trade show preparation and follow-up calls, transcribed French language communications, managed incoming mail and daily office needs.

• 

  Control Data Corporation

  • Arden Hills, MN

  • Customer Service Representative, Trainer, Presenter

    • Feb 1987 - Aug 1992
    • Arden Hills, MN

    CSR in busy call center; daily direct contact with external customers and internal engineers. Recorded problems, dispatched service, and tracked problem through to successful resolution. "Specialty" trainer for incoming CSRs, handled difficult cases. After a division split, developed promotional informational presentation and tour of the Customer Service Center for new and potential clients and internal staff which I presented on a regular basis.