Experience

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  THE LOFT - BROW|LASH|SKIN

  • Baltimore, Maryland, United States

  • Business & Events Manager

    • May 2021 - Present
    • Baltimore, Maryland, United States

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  Marriott International

  • National Harbor, MD

  • Spa Manager

    • Mar 2018 - May 2021
    • National Harbor, MD

    -Oversees the daily operations of the reservations desk, practitioners, Relache Boutique, and internal culture to ensure a high quality luxury spa experience in a high vibe work environment., - Ensures guest and employee satisfaction and strives to improve service performance through owning human resource functions. - Formulates budgets, operating statements, and payroll progress reports to control the financial management of the department.- Implements strategic marketing initiatives to increase exposure, drive revenue, and exceed budgeted financial goals. - Creates relationships with vendors, local businesses, and community leadership to organize and execute events. -Sets the spa vision with a keen focus on industry trends with an emphasis on incorporating holistic and local brands.

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  Massage Envy

  • Federal Hill, Baltimore, MD

  • General Manager

    • Aug 2013 - Mar 2018
    • Federal Hill, Baltimore, MD

    Managed daily operations, ensuring excellent service was consistently delivered to 1,300+ members and guests monthly.- Assisted franchise owner in pursuing membership, retail, and profitability goals. - Prepared monthly reports to track revenue and location growth.- Managed a staff of over 20 individuals: provided tools enabling them to reach and exceed their goals.- Established and monitored staff work schedules and managed human resource functions, including but not limited to interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, and disciplining and terminating employees as well as all associated record keeping.- Demonstrated creativity and forward thinking by solving issues that arose in the fast-paced environment, and by finding new and exciting ways to motivate the team.

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  Fairfield Inn & Suites by Marriott

  • BWI

  • Night Auditor

    • Oct 2015 - Jan 2017
    • BWI

    - Checked front-office accounting records for accuracy and, on a daily basis, summarized and compiled information for the hotel's financial records. - Tracked room revenue, occupancy percentages, and other front-office operating statistics. - Prepared summaries of the hotel's financial performance for the day.- Ensured that all guests felt welcome and received service that made them want to return.