Experience

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  S H Printing (Photographic)

  • Litcham, England, United Kingdom

  • Business Partner

    • Mar 2023 - Present
    • Litcham, England, United Kingdom

    Fine art printing, mounts and framing for professional and keen amateur photographers, artist & illustrators.

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  THURSFORD COLLECTION(THE)

  • Thursford, England, United Kingdom

  • Bookings & Reservations

    • Mar 2022 - Present
    • Thursford, England, United Kingdom

    Entertainment, Leisure, Events & Hospitality.

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  Sociable Solo Traveller - Companion Tours

  • Owner

    • 2021 - Oct 2022

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  Goode Communications

  • United Kingdom

  • Operations Business Communications

    • Jan 2021 - 2021
    • United Kingdom

    I spent 5 years in Whitbread, taking a 'red pen' to my colleagues' communications so that they were succinct and straight to the point for our busy Restaurant and Hotel managers and their team members.There's a great deal of focus on employee engagement and quite rightly, but little on the practical distribution of information that impacts on the daily of operation of a business with its remote workers and outlets. Frontline employees need to know three things: what they need to know now, what they need to do and clear deadlines. Succesful businesses are made up of busy people who may be working alone or managing a disparate team so communications need to be straightforward which enable them to deliver.

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  The Fremantle Trust

  • Wing, Buckinghamshire

  • Support Assistant (COVID 19)

    • Apr 2020 - Nov 2020
    • Wing, Buckinghamshire

    I have started part time work with the Fremantle Trust as a Support Assistant (Covid 19) at the Carey Lodge in Wing. I thought I'd give something back during the Coronavirus lockdown. I'm supporting as an Activities Assistant.

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  Interserve

  • United Kingdom
  • Construction
  • 700 & Above Employee

  • Customer Experience Manager

    • Aug 2018 - Sep 2019

  • Customer Experience Manager - Shopping Malls

    • Jul 2016 - Aug 2018

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  Greene King

  • Burton on Trent

  • Brand Standards Development Hungry Horse (Consultancy)

    • Jun 2016 - Jul 2016
    • Burton on Trent

    Responsible for defining the steps of the Guest Journey for Hungry Horse PubsReviewed and wrote the key processes and policies for team service quality delivery.Reviewed the Hungry Horse Standard Operating Diary.

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  Premier Inn

  • Hospitality
  • 700 & Above Employee

  • Operations Planning & Communications Manager Premier Inn & Whitbread Restauants

    • Mar 2008 - Nov 2015

    - Delivered positive sustainable change as an operations/communications planning manager for Whitbread (2007-15)- Planned, developed and led operational communications across 400+ Whitbread restaurants and 600+ Premier Inns- Led teams to create and develop engaging, consistent and quality communications in a timely and accurate manner - Created structured and targeted training which improved support centre communications across business functions- Evaluated project communications at a strategic and operational level; advising on channels, methods and timings- Delegated additional responsibility of leading a team of Administrators to provide support to 36 Regional Managers.

  • Restaurants Customer Relations - Interim

    • Jun 2013 - Apr 2015

    Interim management of the Whitbread Restaurants Customer Relations team (four Restaurant brands).Pioneered the customer journey; raising brand profile and influencing senior decision-makers to restructure the team and implement new ways of working.

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  Premier Inn

  • Brand Standards & Audit Manager - Premier Inn

    • Feb 2001 - Mar 2008

    - Developed, wrote and edited brand standards, including restaurant and hotel manuals, which saved supplier costs- Devised, wrote and launched Premier Inn’s brand standards; delivering a customer-centric message/culture (1996-07)- Optimised key service objectives, brand consistency and core values in clear, concise and easy to understand terms- Overhauled the brand quality audit in line with new SOPs and embraced a vibrant collegiate culture of “being purple”- Won awards and nominations for world class brand standards, brand quality auditing and customer service strategy - Worked collaboratively to turn around under-performing projects, create a teamwork culture and adapt to change

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  Falcon Holidays (Owners Abroad PLC)

  • Nottinghill Gate London

  • Reservations & Flight Route Controller

    • Jul 1985 - Apr 1990
    • Nottinghill Gate London

    Responsible for maximising aircraft capacity in and out of Switzerland.Buying and selling flight seats.Working with independent ski companies, BA and Swiss Flight Operator.