Experience

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  St. Mary's Outreach Center

  • Baltimore, Maryland Area

  • Special Program assistant

    • May 2018 - Present
    • Baltimore, Maryland Area

    -Develop a “Friendly Visit” program for matching volunteers with Seniors for companionship visits• Indexing of city/state wide programs to create a resource handbook of both government and non‐profit assistance available for qualified residents• Intake documentation and MyDHR applications for clients for MEAP, SNAP, and other resource programs

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  Baltimore City Lead Hazard Reduction Program

  • Baltimore, Maryland Area

  • Social Service Coordinator

    • Nov 2014 - Nov 2017
    • Baltimore, Maryland Area

    • Maintain a workload of 35 cases, compile detailed activity reports with each case, and interactive communication with all levels within the department on status • Coordinate home visits to clients for ongoing document collection, working with clients as the process progresses to ensure their satisfaction and comfortableness • Weekly outreach to community action offices, neighborhood associations, health care facilities, and faith groups to present information about program • Attended resource and health fairs several times a month to represent LHRP • Cultivate positive working relationships with families, other agencies and all partners involved in a case by case basis to fulfill the needs of the client’s household

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  Episcopal Housing Corporation

  • Baltimore, Maryland Area

  • Resident Activities Coordinator/Office Manager

    • Jan 2007 - Oct 2014
    • Baltimore, Maryland Area

    • Initiated workshops throughout the year to assist residents in completing applications and documentation necessary when applying to city programs or other non-profit assistance • Develop partnership with St. Mary’s Outreach Center and Church of the Guardian Angel • Maintain working relationship with various community orientated City wide non-profit programs • Establish Annual Remington Health fair for three years, reaching out to organizations and services including Red Cross, Meals on Wheels, Rebuilding Together, Baltimore City Housing and Cities of All Ages. Organized volunteers, vendors, publicity and entertainment. • Supervise “Weatherization Day” for residents of Remington community partnering with Johns Hopkins University students from APO fraternity. Over 70 volunteers and an average of 25 homes each year completed from 2008-2014. • Outreach to GRIA/neighborhood association - assisting and participating in events in Remington • Produce the monthly community newsletter including photography and graphic design elements. • Create new EHC website and FaceBook page • Activities director at a St. Stephen’s Court Senior Center with weekly events

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  Chesapeake Knife and Tool

  • White Marsh Mall, Baltimore MD, Faneuil Hall, Boston MA

  • Retail Store Manager

    • Mar 1993 - Oct 2006
    • White Marsh Mall, Baltimore MD, Faneuil Hall, Boston MA

    • Maintain day to day operations of the business including cash handling, scheduling, payroll for stores• Adept at hiring, training and coaching employees to fulfill corporate goals with customer service at highest level possible and training in product knowledge. • Control inventory and order new product stock and supplies from vendors – Kershaw knives, Leatherman, Gerber knives, Zippo lighters and others in the knife related field• Management of P&L - consistently achieved and surpassed expected sales goals for stores in the Boston district area. • Visual merchandising for brand products at hot display exposure for sales • Respond to all customer service issues with positive resolution• Lead training workshops for other managers in the 21 store chain and certified in The Friedman Group Sales training in 1998