Experience

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  Hamilton George Care

  • London, England, United Kingdom

  • Operations Associate

    • Mar 2021 - Oct 2021
    • London, England, United Kingdom

    • Helping to recruit and screen new carers.• Getting all documents on onboarded and aiming to identify carers to match to customers.• Providing ongoing support to carers whilst they are on care placement• Liaising with carers on routine queries.• Providing office support for the carers and co-founders.• Ensuring that we deliver the highest standard of customer care.• Managing travel arrangements and care delivery for carers.• Processing company’s payroll weekly and monthly for carers.• Identifying ways in which we can constantly improve the way we work.

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  Samba Bank Limited

  • United Arab Emirates

  • Credit Initiation - Verification Officer

    • Sep 2019 - Apr 2020
    • United Arab Emirates

    Duties and Responsibilities:•Conducting effective contact point verification's as per the laid down guidelines and processes in the CPV policy, within the agreed TAT in order to minimize and prevent fraud losses to the bank.•Maintaining effective record keeping for all calls handled. Ensuring all verification's sent out are followed up on in a timely manner. • Communicating effectively and efficiently to all departments involved in obtaining verification information. •Ensuring all data review of provided information is validated as per standard quality parameters. •Verify accuracy and ensure all positive forms filled, application is completed; and stamped prior processing the application.•Listening to the monitored calls with my superior randomly to get feedback on the quality of calls done; and address any gaps for improvements of future calls quality. •Record factual findings during the process & ensure all relevant clues during investigation lead to profound decisions that ultimately reflect true credit worthiness of applicants.•To ensure compliance with these policies and procedures on an ongoing basis. Any suspicious fraudulent applications to be immediately reported to the management.•Recommend ways to continuously improve the process & increase efficiency while reducing the turn-around-time.

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  American Express Middle East

  • United Arab Emirates

  • Tele Verification & Support Analyst

    • Aug 2015 - Aug 2019
    • United Arab Emirates

    Job Summary Process of UAE Tele-Verification (TV) for all new cards acquisition adequately and as per BIV (Basic Info-Verification) policy, ensure all of assigned applications are actioned properly and all positive outcome applications to be proceeded to Credit team. All negative outcome applications to be reattempted after addressing the gap and clarifying the discrepancy. Detailed Action and Responsibility•Establish a contact with new applicants on their mobile, home, and office and validate their details.•Verify accuracy and ensure all positive (TV) Tele-Verification forms filled, application is completed; and stamped prior processing the application.•Carefully listening to the speaker on the other end, capture all information provided in the form, pay attention to the background and compile the overall impression of the call and highlight any suspicion/concern.•Ensure noting any observed remarks in the TV form to be considered by the Credit team while reviewing the application for approval.•Ensure Tele-Verification Tracker sheet is updated on daily basis with applicant's contacting attempts; this is checked on a daily basis to ensure no invalid/unacceptable delay in processing the application.•Ensure vigilance reviewing of all applications and immediate reporting of any suspicion.Additional Task •Monitoring and tracking UAE Fraud disputes on daily basis. •Updating UAE Charge back tracker on regular basis.•Continuous follow-up with all involved merchants for instant response on each inquiry. Critical tasks •Ensure authentic & proper verification is done for all new applicants as per policy.•Listening to the monitored calls with my superior randomly to get feedback on the quality of calls done; and address any gaps for improvement of future calls quality. •Robust control to be in place on entire process stages to avoid application fraud.

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  Derby Group of Companies

  • Dubai, United Arab Emirates

  • Business Development Executive

    • Jul 2014 - Jul 2015
    • Dubai, United Arab Emirates

    Job Responsibility• Managing Digital Content for SaveSouq.• Creating & Promoting email campaigns.• Data base management.• Developing registered user engaging activities for the website.• Monitoring Google Analytics.• Generating weekly/monthly traffic reports.• Coordinating with the sales team.• Product management of SaveSouq.com• Initiated project launch UAE’s first raffle site (www.uaeraffles.org)

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  The D. E. Shaw Group

  • Mumbai Area, India

  • Front Office Administrator

    • Sep 2012 - Mar 2014
    • Mumbai Area, India

    Job Responsibility• Screening calls and taking messages. • Creating invoices, filing receipts and dealing with all financial documentation. • Making travel and accommodation arrangements for senior management. • Preparing correspondence and documents from digital dictation. • Trustworthy and able to work in highly confidential environments. • Having a fast and accurate typing speed (min 70 wpm). • Articulate with excellent communication and interpersonal skills. • Accurately maintain computerized and manual filing/documentation systems. • Managing inventories of stationeries and office equipment.• Good interpersonal skills.• Excellent employee engagement skills with good team spirit.• Handling confidential information.

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  Management Paradise

  • Mumbai Area, India

  • Administration And Human Resources

    • Apr 2011 - Jun 2012
    • Mumbai Area, India

    Job Responsibility• Support the functioning of daily activities of the organisation• Assist In recruiting new employees• Employee service and support• organizing meetings and appointments with external clients• Maintaining all expenses and claims and also budget for office needs• Coordinating with vendors and suppliers• Data entry and maintaining reports• Maintaining invoices and other important documents

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  JW Marriott

  • Mumbai Area, India

  • Part Time Summer Job

    • Mar 2009 - Jun 2009
    • Mumbai Area, India

    Job Responsibility• Worked as Telecommunication and Marketing/Club coordinator.• Marketing the products of the company to the valuable clients• Providing details of the product and convincing them to buy the membership reward

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  SAUDI AIRLINES

  • Mumbai Area, India

  • Part Time Summer Job

    • Jun 2008 - Sep 2008
    • Mumbai Area, India

    Saudi Arabia Airline - March to June 2008• Worked in the Accounts Department at the Head Office• Compilation of entire data tickets issued and fed in the Computer System• Checking and tallying of ticket • Handling customer queries.• Updating the PNR In the system.• Handling ticket reservation and cancellation of the airlines