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Elissa Smith is a seasoned training and education professional with over 20 years of experience in software applications training, instructional design, and facilitation. She has expertise in Microsoft Office, SharePoint Online, Teams, and other Microsoft applications. Elissa has worked with various clients, including federal and state entities, military personnel, and educational institutions.

Experience

  • BrainStorm Inc.
    • American Fork, Utah, United States
    • Lead Software Applications Facilitator
      • Sep 2014 - Aug 2020
      • American Fork, Utah, United States

      -Conducted virtual and in-person training events for clients throughout the United States. Always maintaining an outstanding attendee survey score of 4.8 out of 5. -Very skilled with computer lab set-up for in-person events and utilizing a variety of online meeting tools like Adobe Connect, WebEx, Blue Jeans, Skype, Zoom, and Microsoft Teams to host virtual training experiences.-Planned, organized and adapted training materials to meet specific needs of clients.-Trained account executives and key stake holders in productivity benefits of Microsoft Office 365, SharePoint Online, and Teams other Microsoft applications including: Access, Project, and Visio.-Over 20 years of experience, facilitating Microsoft training courses for both federal and state entities and military personnel.

  • Davis Applied Technology College
    • Kaysville, Utah, United States
    • Adjunct Instructor and Curriculum Developer
      • Jan 2000 - Jun 2020
      • Kaysville, Utah, United States

      -Instructed college courses on software applications like Microsoft Office and QuickBooks, Business Writing, Resume Writing, English, and Professional Communications courses.-Created college curriculum for students on software applications, business writing skills, history, and business communication topics.-Facilitated computer writing courses and software applications courses for secondary public-school teachers in the Davis and Weber School Districts.

  • Compudine Corporation
    • Bountiful, Utah, United States
    • Freelance Technical Writer & Training Consultant
      • Jan 2000 - Aug 2014
      • Bountiful, Utah, United States

      -Developed customized training materials on software applications like Microsoft Office including Word, Excel, PowerPoint, Outlook, Project, Visio, and Access and other applications like and Intuit QuickBooks for business clients and college students of Weber State University and Davis Technology College.-Created training materials for business clients and educational institutions like UTA (Utah Transit Authority), Iomega Corporation, ATK (Alliant Techsystems, Hills Air Force Base, Stevens Henagar College, and Weber State University.-Experienced software applications instructor in Microsoft Office 365, 2016, and previous versions and Operating Systems on both introductory through advanced levels including: Word, Excel, PowerPoint, Access, Outlook, Visio, and Project.-Created newsletters and other educational materials for Davis County School District.-Authored many online educational articles for both local and large-scale internet-based companies like ClassesandCareers.com.

Education

  • 1997 - 1999
    Weber State University
    Master's degree, Educational/Instructional Technology
  • 1992 - 1995
    Weber State University
    Bachelor's degree, English Language and Literature, General

Suggested Services

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Industry Focus. “Computer and Information Technology”

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